Assistant Client Services Manager

7 days ago

Singapore Verticurl Full time $90,000 - $120,000 per year

Verticurl (a WPP Company) is currently evaluating top candidates for an Assistant Client Success Manager to be a critical member of our growing team in Singapore. High calibre professionals from around the world are joining our team for the opportunity:

  • To join a very fast growing global organization that specializes in Strategy, Consulting, Marketing Technology (MarTech), AI and Customer Experience (CX)
  • To work with talented and multi-cultural colleagues, diverse clients, and agency partners from around the world
  • To be constantly exposed to learning new and emerging digital MarTech
    This position is a unique opportunity for a Verticurl team member to serve as a trusted consultant to our clients and partners by ensuring they achieve success.

The Work We Deliver

Verticurl helps marketers achieve their customer acquisition and retention goals by consulting on data-driven strategies. These strategies are possible through marketing solutions that enable marketers to automate personalised experiences through the entire customer lifecycle. Our deep knowledge and expertise in technology and data help our clients achieve success in their digital marketing goals. Some of the marketing solutions we deliver are:

  • Customer Experience (CX)
  • Content Management Systems (CMS)
  • Marketing Automation Platforms (MAP)
  • Customer Data Platforms (CDP)
  • Customer Journeys, Acquisition / Lead Generation Programs
    Agentic AI, Gen AI, LLM

Your Responsibilities - Client Success

  • Drive and manage growth of key accounts and client relationships. Develop success plans for clients that outline their critical success factors and provide recommendations on MarTech best practices.
  • Collect client briefs and requirements for new projects and oversee internal delivery teams to ensure quality standards and client satisfaction are met.
  • Support in pitch presentations, proposal preparation of non-technical areas, and drive and coordinate contract negotiations
  • Build strong relationships with clients, partners and marketing leaders to provide strategic advice on channel expansion, optimization, and business growth
  • Optimizing opportunities through proactive planning and the execution of sales plans and strategies which ultimately stimulate demand.
    Support Sales for APAC market expansion initiatives

Your Responsibilities - Consulting and Advisory

Serve as a trusted advisor to our customers by ensuring they achieve success with MarTech, CX, demand generation, data analysis and generation of insights.

  • Design and implement marketing strategies around CX and MarTech and develop best practices to help clients improve their modern marketing maturity.
  • Help clients identify the right marketing key performance indicators, highlight areas of improvement, and influence strategy
  • Act as a subject matter expert and drive the adoption of client's investment in their MarTech platform. Prepare monthly and quarterly business reviews to share marketing insight and industry best practices.

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