Head of Asia Commercial Desk

ID: 570326

Location:

Singapore, SG

Head of Asia Commercial Desk

ANL is an expert container shipping company to and from Australia, New Zealand and Oceania. As a wholly owned subsidiary of CMA CGM, ANL offers its own services and serves the rest of the world in partnership with the Group. ANL has a branch network in South East Asia, China and Oceania and offers bespoke services through ANL Logistics and ANL Container Hire & Sales in Australia and Papua New Guinea.

Role Overview

Reporting to the Vice President, ANL Lines, you will be responsible for defining the ANL NVO commercial development strategy including tender management, pricing, and cargo mix for ANL Asia Trades, ensuring alignment with Line Management and Group objectives while strengthening customer satisfaction. You will also oversee ANL's performance on the Spot On product ex Asia and supervise all Asia-controlled tenders, from strategic preparation through contract finalization and ongoing management, in accordance with Group commercial policies and in close coordination with the Head of the Oceania Commercial Desk.

Key Responsibilities

Lead the annual account target-setting process, ensuring alignment with budget objectives, customer ratings, and cargo mix strategy, in coordination with Heads of Lines, Senior Line Managers, Commercial Line Managers, Regional Offices, and Sales Agencies.

Accountable for retaining and growing the customer portfolio by anticipating market trends, evolving customer expectations, and emerging business needs.

Develop and position the Key Account team as the central hub for account performance oversight, pricing governance, and customer issue management.

Coordinate the collection and dissemination of market intelligence, Group best practices, and customer care insights.

Establish and facilitate regular QBRs/MBRs to review performance on ANL trades, identify gaps, and drive corrective actions with Line Managers, Regional Offices, and Sales Agencies.

Deliver regular reporting to Line Management, including customer performance tracking, pricing policy updates, CSA allocation adjustments, and customer meeting coordination.

Ensure full compliance and effective end-to-end management of ANL tenders—from bid preparation and evaluation through negotiation, contract award, and performance monitoring.

Strengthen cross-functional and cross-Group collaboration to provide unified customer responses and ensure adoption of Group tender tools and processes within ANL.

Represent the Liner Department in key Business Solutions and IT committees, ensuring deliverables align with operational and commercial requirements.

Lead customer presentations and handle ad hoc escalations related to disputes, booking issues, or shipment releases.

Drive high-level commercial discussions with key customers (annual budgets, LTAs, VID agreements) in partnership with Line Management.

Build and sustain strong relationships with major ANL customers in Asia, industry partners, and senior leaders across international shipping companies.

Maintain active engagement with industry associations and research bodies to stay abreast of emerging market developments and industry trends.

What We're Looking for:

At least 10 years of experience in commercial and trade roles within the shipping industry.

Strong knowledge of the Oceania markets and deep familiarity with ANL's customer base.

Proven ability to influence, negotiate, and resolve highly complex issues across diverse forums, both in Australia and internationally.

Demonstrated leadership and people-management skills with a track record of delivering results.

Effective in leading and coordinating teams across multiple and remote locations.

Established track record of success in senior leadership roles.

Why Join CMA CGM?

Be part of a global leader in shipping and logistics with ambitious growth plans.

Work in a collaborative, inclusive, and supportive environment.

Competitive salary and comprehensive benefits package.

Opportunities for professional growth and regional exposure.

**This role is open for local employment only

**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;

(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

ANL Container Line Pty Ltd is part of the successful CMA CGM Group.