Senior Service Transition Specialist

Make an impact with NTT DATA

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Your day at NTT DATA

The Senior Service Transition Specialist is an advanced subject matter expert, responsible for the transition of clients with medium to complex services engagements.

The responsibility aligned to this role ranges from input to selling activities and service design, on-boarding and operational readiness validation through to the conclusion of early life support.

This focus within this role remains on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

Key responsibilities:

• Provides comprehensive project plans and robust scoping and pricing for transition programs.
• Implements, runs, governs and controls transition projects / programs from inception through to completion.
• Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
• Plans and facilitates engagement sessions with stakeholders in a service transition project.
• Manages and mitigates service transition risks.
• Manages client and internal escalations as per the standard escalation processes.
• Manages variance orders surfaced during service transition phase due to requirements mismatch and / or new requirements.
• Reports on transition execution against the contracted planning and identify any major issues.
• Ensures handover for service execution and operational readiness validation has been successful.
• Supports new services through an Early-life-support model as required.
• Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
• Manages virtual teams to deliver the planned outcome for transition and transformation projects.
• Manages thorough validation and testing of services provisioned as part of the transition.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced understanding of the organization's services portfolio and capabilities.
• Advanced track record of medium to complex Services Transition Management delivery within an IT environment
• Advanced knowledge of Project and Transition Management governance, frameworks and methodology.
• Excellent ability to communicate and negotiate at a senior-management level.
• Ability to interpret, deconstruct and contribute to contractual collateral.
• Excellent presentation and organization skills.
• Highly analytical and data orientated.
• Advanced ability to construct plans and schedules within a framework.
• Advanced ability to look ahead and mitigate potential issues before they arise.
• Advanced business and commercial acumen.
• Ability to think tactically with an understanding of the operations of a service delivery and operations business.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or related field.
• Recognized Project Management certification (PMP, PRINCE2) preferred.
• ITIL certification preferred.

Required experience:

• Advanced experience within Service Transitioning / Project management.
• Advanced experience in applying, managing and executing transition management approaches and applicable methodologies.
• Advanced demonstrated track record of completing successful transitions into a multi-tier delivery organization.
• Advanced experience in managing stakeholder relationships, including clients and vendors.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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