Senior / Patient Service Associate, Appointment Services (Part-Time 25 hours)
24 hours ago
Responsibilities:
- Provide excellent customer service to our customers and meticulous administrative support in Appointment Services section
- Responsible for managing appointment requests and other appointment related enquiries (e.g. prescription requests) received via phone, faxes and emails
- Meet quality standards and achieve department KPIs on a monthly basis
Requirements:
- Minimum 'N' Level qualification
- A customer-oriented team player with good interpersonal skills
- Relevant work experience in call centre, healthcare, hospitality or service industries will be an advantage
- Position is hired under SingHealth (CGH) Call Centre
Working Schedule:
· Mon – Fri : (5-day work week / office hours)
· Saturday (half – day) once every 8 weeks
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