CX Sales Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

• Maintains subject matter expertise in the Customer Experience technology domain.
• Supports the closure of sales based on technology domain knowledge.
• Addresses the technology conceptual challenges during the sales process.
• Maintains a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
• Maintains awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market.
• Works with relevant technology vendors and ensures a deep understanding of their solutions and how they can contribute to our own solutions set.
• Engages and interacts with clients to uncover and understand client business goals and articulates the solution/deliverables that the client requires, as opposed to the products that they need to buy.
• Prepares and conducts client workshops, presentations and establishes relationships with multiple client stakeholders and secures deals with clients to achieve assigned sales quotas and targets.
• Uses understanding of the client's business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client's need.
• Identifies and acts on new sales opportunities within an account and works with the sales teams to drive them to closure.
• Pursues and lands qualified leads identified by the client managers and other lead generation sources.
• Executes on the sales strategy and supports the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
• Develops and maintains clear account plans for appropriate clients and targets.
• Identifies, assesses and highlights client risks that could prove detrimental to the client's organization and credibility.
• Partners with internal teams to ensure the scope of work and proposals are tracked and managed.
• Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
• Develops and implements an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders.

• Seasoned demonstrated success in achieving and exceeding sales and financial goals.
• Seasoned in developing and encouraging meaningful customer relationships up to senior leadership level.
• Seasoned proficiency in delivering engaging sales presentations.
• Seasoned proficiency in team selling approach.
• Seasoned knowledge of competitors and ability to apply competing successful sales strategies.
• Ability to define sales strategy coupled with seasoned sales solution capabilities.
• Client-centric approach with ability to understand customer problems and find best-fit solutions.
• Flexible to adapt quickly to short, new missions or urgent deadlines.
• Seasoned negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
• Close attention to maintaining up to date, accurate sales forecast and close plans.
• Seasoned business acumen.

• Bachelor's degree or equivalent in information technology/systems or sales or a related field.
• SPIN and / or CX Solution Selling certification(s) preferred.
• Relevant technology example like Conversational AI,and vendor certification(s) preferred.

• Seasoned sales experience in a technology or services environment.
• Seasoned understanding of IT Managed Services environment.
• Seasoned experience of solution-based selling with a proven track record of sales over-achievement.
• Seasoned experience in selling complex customer experience technology solutions and services to senior level clients.
• Seasoned experience in resolving a wide range of issues in creative ways to meet targets and objectives.
• Seasoned experience in networking with senior internal and external people in the specialist area of expertise.

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About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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