Director, Customer

About the Role:

Grade Level (for internal use):

13

The Team:

This role will be part of our Customer Experience Team that represents the heart of our Global Customer Experience operation at Commodity Insights

Responsibilities and Impact:

The Director, Customer & Partner Advocacy is accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs.

• The role involves developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, while identifying opportunities to enhance capabilities that align with broader business objectives. This includes designing and delivering engaging events and initiatives that effectively communicate our value propositions. Collaboration with cross-functional teams is essential to create customized content and presentations that resonate with our audience.

• Building and maintaining strong relationships with key stakeholders is a critical aspect of this position, as it allows for a deeper understanding of their needs and expectations. The individual will also facilitate high-level discussions during sessions to foster meaningful interactions among participants.

• As a team leader, the individual will mentor and guide team members, promoting a culture of collaboration, innovation, and excellence. Providing training and development opportunities will be crucial to enhancing the skills and performance of the team.

• Operational management is another key responsibility, overseeing daily operations to ensure a seamless and professional experience for all participants. This includes managing the budget, with a focus on planning and forecasting for events and initiatives.

• To measure success, the individual will establish metrics to evaluate the effectiveness of events and initiatives, leveraging data to drive continuous improvement. Gathering feedback from participants will be essential for refining and enhancing future experiences.

• Finally, the role requires close collaboration with various departments to ensure alignment on messaging and goals, as well as coordinating with external vendors and partners to support events and initiatives.

What We're Looking For:

Basic Required Qualifications:

• A minimum of 12+ years of experience in customer-facing roles, demonstrating a strong track record of success in building and maintaining client relationships, with at least 3+ years in a leadership position managing teams either regionally or globally.

• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders and external customers, fostering collaboration and trust.

• Proven experience in Professional Services, Marketing, or Events, with a strong understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction.

• Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience while navigating through ambiguity and changing priorities.

• Strong analytical and problem-solving skills, with the capability to develop data-driven insights that inform strategic initiatives and improve customer experiences.

• Proficiency in project management, with experience in leading cross-functional teams to deliver high-impact programs and initiatives on time and within budget.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to  S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster  describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision -  

10 - Officials or Managers (EEO-2 Job Categories-United States of America), MRKTNG Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

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