Mortgage Operations Specialist

1 week ago

Central Region, Singapore Valuemax Group Ltd Full time $40,000 - $80,000 per year

Job Purpose

The Mortgage Operations Specialist supports the end-to-end mortgage process, ensuring smooth loan applications, accurate underwriting preparation, and efficient servicing of client accounts. This role bridges front-end sales with back-end operations to deliver a seamless customer experience.

Key Responsibilities

  • Assist Sales Directors in preparing and submitting mortgage applications.
  • Collect, verify, and organize required customer documents (income, CPF, credit reports, property details).
  • Conduct preliminary eligibility checks, including property, individual searches and LTV calculations.
  • Liaise with valuers, lawyers, and internal stakeholders on loan status, approvals, and disbursements.
  • Support loan closing and settlement, ensuring all documentation is accurate and complete.
  • Maintain updated records of client applications and transactions in the system.
  • Provide post-disbursement administrative support, including customer follow-up and basic account servicing.
  • Support compliance monitoring and ensure adherence to ML/MAS regulations and company policies.

Requirements

  • Diploma/Degree in Finance, Business, or related discipline.
  • At least 1–2 years of experience in mortgage operations, banking, or financial services preferred.
  • Strong knowledge of Singapore mortgage concept an advantage.
  • Detail-oriented, with good organizational and documentation skills.
  • Able to multitask and work independently in a fast-paced environment.
  • Proficient in MS Office; knowledge of CRM/loan systems is a plus.
  • Customer-oriented with good communication skills.

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