Current jobs related to Patron Experience Quality Ambassador - Central Region - Marina Bay Sands Pte Ltd

  • Vehicle Rental Experience Ambassador

    2 weeks ago

    West Region, Singapore Trans Eurokars Pte Ltd. Full time $104,000 - $130,878 per year

    Job Summary:We are seeking a dynamic and customer-focused individual to join our team as a Rental Experience Ambassador. As a Rental Experience Ambassador in Eurokars Leasing, you will be the face of our business, ensuring that our customers have a seamless and enjoyable experience throughout their rental journey. You will also be responsible for driving...

  • Ambassadors for Luxury Events

    2 weeks ago

    Central, Singapore beBeeCustomer Part time $3,500 - $4,500

    Event Promotional PositionLuxury venues require engaging individuals to host and promote events, product launches, and brand activations.Welcome guests and create a welcoming atmosphereOffer beverage and food services to patronsMingle with attendees, introduce products, and foster connectionsRequirements:Develop strong relationships through friendly...

  • Brand Ambassador

    1 week ago

    Central Region, Singapore Redwoods Advance Pte Ltd Full time $400 - $3,500 per year

    Are you outgoing, energetic, and love meeting new people? Join us as a Brand Ambassador and represent exciting campaigns across Singapore What You'll DoEngage with the public at shopping malls, roadshows & eventsIntroduce and promote products/services in education, charity, energy & finance campaignsBuild awareness and create impact in every interaction...

  • Ambassador

    2 weeks ago

    Central, Singapore beBeeMarketing Full time $4,000 - $8,000

    Marketing AmbassadorWelcome to this exciting role where you will play a pivotal part in shaping our marketing strategy!We are looking for a talented Marketing Representative who is passionate about creating engaging campaigns and driving business growth. As a key member of our team, you will be responsible for planning and executing marketing events,...

  • Brand Ambassador

    1 week ago

    Central Singapore SUNRISE EVENTS & PRODUCTION PTE LTD Full time

    **Join Our High-Energy Sales Team — No Experience? No Problem!** **Ready to start earning big and building real skills — even if you're just getting started?** Join our team as a Brand Ambassador — no prior sales experience required. All you need is confidence, energy, and a passion for learning. **What You’ll Be Doing**:Brand Ambassadors**...

  • Retail Ambassador

    1 week ago

    Central Region, Singapore Our Barehands Full time $104,000 - $130,878 per year

    Our Barehands is hiring a Part time Retail Ambassador role in Downtown Core, Singapore. Apply now to be part of our team.Job summary:Flexible hours availableDuties/Responsibilities:Greets, interacts and introduces the Our Barehands brand story to potential customers.Consults with customers to understand their needs and preferences related to...

  • Sales Ambassador

    2 weeks ago

    Central, Singapore beBeeAmbassador Full time $4,000 - $8,000

    Unlock Your Potential as a Sales AmbassadorEmbark on face-to-face sales journeys with top clientsPursue customer acquisition and revenue growth strategiesDeliver engaging presentations to drive resultsWho We SeekA driven, adaptable individual eager to learn and growNo prior experience necessary; we provide comprehensive trainingSomeone ready to develop into...

  • Sales Ambassador

    2 weeks ago

    Central, Singapore REDWOODS ADVANCE PTE LTD Full time

    Up to $3.5K+ /Month Island-wide Location | 3 to 5-Day Work Week | Can start immediately Do you love talking to people? Passionate about helping others grow? Join our Sales team of Ambassadors and help spread the word about our exciting courses We're looking for energetic go-getter to join our growing team What we offer A fun engaging, energetic work...

  • Sales Ambassador

    7 days ago

    Central, Singapore REDWOODS ADVANCE PTE LTD Full time $3,800

    Up to $3.5K+ /Month! Island-wide Location | 3 to 5-Day Work Week | Can start immediately Do you love talking to people? Passionate about helping others grow? Join our Sales team of Ambassadors and help spread the word about our exciting courses! We’re looking for energetic go-getter to join our growing team! ✨ What we offer A fun engaging,...

  • Service Experience Ambassadors Needed

    1 week ago

    Central Region, Singapore PERSOL Full time $104,000 - $130,878 per year

    Job Duties:Welcome visitors warmly and provide excellent service according to standard operating proceduresManage reception counter such as ticketing services, and enquiries (Walk-ins, calls, emails), attendance taking (based on time-slots)Roving duties to support visitor engagement across various exhibition spacesProactively collect feedback from visitors...

Patron Experience Quality Ambassador

2 weeks ago

Central Region, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $80,000 per year

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities

Customer Relations

  • Proactively greet guests, visitors, and others within the casino environment.
  • Exhibit a professional attitude and readiness to assist guests, improving customer service through team proficiency in property knowledge, and building customer relationships by understanding guest preferences within the Casino.
  • Guide guests to various areas, including Restaurants, Casino, Showroom, and other amenities.
  • Solicit guest feedback, address queries or concerns and channel to Management for attention if required.
  • Handle customer requests and complaints in a timely manner, and if necessary, engage other departments to ensure customer satisfaction.
  • Develop new relationships with potential players and nurture existing player relationships by observing and acknowledging special events such as birthdays, anniversaries, etc. whenever possible.
  • Answer guests' questions about casino games, casino/hotel amenities, restaurants, promotions, and entertainment utilizing iPads.

Audits

  • Responsible for independently conducting assigned audits/surveys both on and off property.
  • Conduct internal quality audits aligned with Forbes, Marina Bay Sands, or international standards, identify, and report any service gaps, and submit suggestions for rectification.
  • Complete audit submissions through a variety of formats, including live platforms such as QTX/Qualtrics etc.
  • Conduct routine checks for any defects or areas of concern that will detract from the guest experience.
  • Analyze and report on Team Members' adherence to trained standards, emphasizing the assurance of service competency across all locations.
  • Support with follow-up audits as needed.
  • Monitor and document customer journey, ensuring updates to touchpoints are promptly made in response to alteration in physical locations or changes to processes.

Communication

  • Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
  • Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
  • Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
  • Demonstrate effective communication and carry out scenarios during audits.
  • Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
  • Actively promote services and events, and participate in necessary tournaments, events, and promotions.
  • Keep all information on guest activity and Casino operations confidential.
  • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.

Duties when deployed as an Access Ambassador

Customer Relations

  • Actively manage entry/exit points into Casino including all entry/exit points to High Limit Gaming Areas.
  • Ensure compliance with regulations related to restricted access points into Casino including HLGA.
  • Perform all necessary checks at assigned post in the Casino including entry/exit checks, HLGA eligibility, Premium Player status verification etc., as assigned.
  • Monitor and manage crowd levels within the work environment.
  • Proactively greet guests, visitors, and others within the casino environment.
  • Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
  • Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
  • Work flexibly to contribute to a supportive team environment

Job Requirements

Education & Certification

  • High School, Diploma preferred.

Experience

  • 3-4 years' experience in a hospitality or casino role preferred.

Competencies

  • Have a track record of personally providing excellent customer service.
  • Proficiency with Microsoft software including Word, Excel, and Outlook.
  • Excellent customer service skills

Ability to:

  • Perform job functions with attention to detail, speed, and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest service needs.
  • Work with minimal supervision.
  • Ability to take initiative and exhibit flexibility.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.