IT Helpdesk
7 days ago
Location: Suntec/Raffles, Singapore
Employment Type: 12-Month Contract
Salary: Up to SGD $3,000/month (depending on experience)
About the Role
We are seeking a dedicated and resilient Customer Service Agent to join our team. This role involves handling inbound and outbound calls, emails, and chatbot responses for a public-facing hotline. The ideal candidate will have strong communication skills, thrive under pressure, and deliver excellent first-call resolution to customers.
Key Responsibilities
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Handle inbound calls from the public, providing accurate and timely assistance.
- Resolve issues on the first call whenever possible, or escalate as necessary.
- Liaise with internal support and product teams for issue resolution.
- Perform outbound calls to users requesting callbacks.
- Respond to assigned emails and manage chatbot queries.
- Document, track, and follow up on all cases according to procedures.
Requirements
- Minimum O Level qualification.
- Prior inbound & outbound call experience preferred.
- Has a basic IT support background
- Strong problem-solving and communication skills.
- Ability to remain calm and professional under pressure.
- Willingness to work on rotating shifts, weekends, and public holidays.
Work Schedule
- 44 hours/week, 5.5 days.
- Rotating shifts:
- 6:45 AM – 3:45 PM
- 8:00 AM – 5:00 PM
- 9:00 AM – 6:00 PM
- 11:00 AM – 8:00 PM
- 12:45 PM – 10:45 PM
- Public Holiday allowance: SGD $100 per PH worked.
Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at
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Job Types: Full-time, Contract
Contract length: 12 months
Pay: Up to $3,000.00 per month
Work Location: In person
