Client Engagement Associate

7 days ago

Singapore Delivr Full time $26,400 - $36,000 per year

Job Opening: Client Engagement Associate (Full-Time)

Company: Swimray SG Pte Ltd

Location: Aljunied Singapore

Working Days: Monday, Tuesday, Wednesday, Thursday, Saturday

Working Hours: 11:00 AM – 7:00 PM

About Us:

Swimray is a fast-growing swim school in Singapore dedicated to helping children and

adults learn to swim confidently in a safe and encouraging environment. We believe in

making swimming accessible and enjoyable through professional instruction and

excellent customer service.

Role & Responsibilities:

  • Handle incoming client enquiries via WhatsApp, phone calls, and email
  • Understand customer needs and recommend suitable swim programs
  • Guide and convince potential clients to book trial classes with us
  • Maintain accurate lead records and updates using Excel or Google Sheets
  • Track follow-ups, bookings, and enquiry status systematically
  • Coordinate trial bookings with the operations team
  • Respond promptly and politely to all enquiries and follow-ups
  • Assist with basic reporting on lead conversion and client feedback

Requirements:

  • Strong communication skills in English (spoken and written)
  • Friendly, confident, and persuasive when speaking with clients
  • Comfortable using Excel or Google Sheets for tracking and data entry
  • Detail-oriented and organised in handling multiple leads

  • Able to work independently and take initiative
    Sales or customer service experience is a plus, but not required

  • What We Offer

  • Monthly salary: $2,200 –$3,000 (based on experience)
  • 5-day work week (11am-7pm, off on Wednesday and Sunday)
  • Supportive, friendly team culture
  • On-the-job training provided
  • Clear workflows and SOPs to help you succeed
  • Opportunities for long-term growth within the company

Why Join Us?

If you enjoy talking to people, helping them make informed decisions, and want to grow your career in a warm and supportive environment, this role is for you. You'll be playing a key part in helping families start their swimming journey with us.

Take the next step in your career — apply today and grow with us

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