Assistant Team Leader, Account Management

FCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Opportunity

The Assistant Team Leader, Account Management (ATL) role is to support the Head of Account Management, SEA to drive and grow the SEA AM team to strategic relationship between FCM and key account clients. These clients will be provided with an integrated travel management program in accordance with agreed service level agreement. The strategic intent of these programs will be to deliver saving though spend leverage, tightened program control and optimum operational services.

The ATL,AM will also be responsible for managing their own portfolio of large/MNC customers. These clients will be provided with an integrated travel management program in accordance with an agreed service level agreement. The strategic intent of these programs will be to deliver savings through spend leverage, tightened program control and optimum operational services.

Key duties and responsibilities

• Account Growth: Manage travel program performance regionally, lead complex multinational client travel programs and drive retention and growth of FCM top tier clients. Provide a winning strategy that ensures program compliance, capture leakages and competitive insights for FCM and clients and execute this strategy across functions, geographies, and time zones.
• Strategic partnerships: Build and maintain effective working relationships with C Suite stakeholders, procurement executives, travel bookers, travellers and preferred suppliers.  Be the driver of change and take ownership for the success of the program through governance, structure, routines, support of implementations and relationship building.
• Program Optimisation: Through a deep understanding of customer core objectives identify opportunities for program efficiencies, process improvements and enhancements which deliver category maturity.  A consultative and proactive approach in exploring opportunities to innovate and drive value through road mapping, strategy planning, project tracking and program analysis. 
• Commercial:  Execute, monitor, knowledge, and negotiation of contractual obligations to provide guidance for all parties to achieve agreed outcomes and commitments. 
• Insights: Lead webinars, customer reviews and workshops to provide recommendations for program development utilising industry expertise, market intelligence, technology and product offerings. Analyse data, generate reports and translate information into insights for review.

• Assistant Team Leadership:

  • Support Team Leader to provide leadership, mentorship, and development opportunities to the account management team.
  • Delegate tasks effectively, ensuring team members are engaged and accountable.
  • Conduct regular team meetings to share updates, address challenges, and celebrate successes.
  • Monitor team performance and provide constructive feedback.
  • Encourage a collaborative and supportive team environment.
  • Manage conflict within the team and promote a positive work culture.
  • Ensure team members have the necessary resources and support to achieve their goals.
  • Assist in recruiting, training, and onboarding new team members.
  • Lead by example in demonstrating company values and work ethics.