Associate - Group Risk Governance

You will be part of a dynamic team in Group Operations responsible for risk and compliance matters for the Division. We aspire to create an Operations division that creates sustainable business values for the company, its customers, and sales representatives as we strive for excellence in the way we do our business with them.

Key responsibilities:

· Assist with internal, external and regulatory trawling requests and reporting.

· Conduct outbound calls to selected policyholders as part of ongoing compliance review to detect and deter fraud and unethical practice.

· Assist with quality reviews and monitoring on departmental transactions/processes to ensure adherence to internal policies and standards.

· Assist with generating performance reports to assist Head of Department in business planning.

· Provide support to the Division and handle any other ad-hoc assignments as assigned by the Supervisor.

· Demonstrates risk awareness of business decisions made, in consideration for the company's reputation and branding;

· Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

· Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;

· Highlight any potential concerns/risks and proactively shares best risk management practices

· Tertiary education in related discipline, preferably possess insurance certification (i.e. M5, M9, Health Insurance)

· Minimum 1-2 years of working experience in customer service, preferably in call centre with knowledge of insurance operations

· Customer oriented with good interpersonal and communication skills

· Proficiency in Chinese language, both written / spoken

· Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

· Meticulous and possess good analytical skills

· Self-starter, independent worker with a sense of urgency to adhere to timeline or objective set; cooperative and effective as a team member

*How you succeed*

·       Champion and embody our Core Values in everyday tasks and interactions.

·       Demonstrate high level of integrity and accountability.

·       Take initiative to drive improvements and embrace change.

·       Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.

·       Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

*Who we are*

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

*To all recruitment agencies:* Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.