Leads Engagement Specialist

2 weeks ago

Central Region, Singapore BYD by 1826 Pte Ltd Full time $6,000 - $8,000 per year
Join the Winning Award Brand

As an Automotive Leads Engagement Specialist, you will be the primary point of contact for customers seeking assistance with automotive-related issues, including scheduling appointments, changing appointments, and other duties. You will provide a high level of customer satisfaction in all interactions.

Key Responsibilities:

  • Customer Assistance: Respond to customer inquiries related to automotive products and services via phone, email, and WhatsApp.
  • Information Provision: Offer accurate information on BYD vehicles and service procedures.
  • Appointment Scheduling: Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process.
  • Record Keeping: Maintain detailed records of customer interactions, service requests, and resolutions in the helpdesk system.
  • Product Knowledge: Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support.
  • Escalation: Identify and escalate complex or unresolved issues to senior support as needed.
  • Feedback Collection: Gather and document customer feedback to help improve automotive services and address recurring issues.
  • Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolution of their concerns.

Required Skills:

  • Automotive Knowledge: Strong understanding of automotive systems.
  • Communication: Excellent verbal and written communication skills to clearly convey information and support.
  • Customer Focus: Dedication to delivering exceptional customer service and ensuring a positive experience for each customer.
  • Problem-Solving: Strong analytical skills to diagnose and address complex automotive issues.
  • Attention to Detail: High level of accuracy in documenting customer interactions and issues.

Qualifications:

  • Education: High school diploma or equivalent; additional coursework or certification in automotive technology or a related field is preferred.
  • Experience: Previous experience in automotive customer service, technical support, or a related role is highly desirable.
  • Certifications: Relevant certifications such as ASE (Automotive Service Excellence) are a plus.

Work Environment:

  • This role may involve working in an office environment, remotely, or a combination of both, depending on company policies.

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