Deputy Director, Digital Experience

Ministry of Education

Contract

Closing on 14 Sep 2025

What the role is

We believe every MOE officer can be a confident technologist — empowered to work smarter, collaborate better, and solve problems with digital tools.
As Deputy Director, Digital Experience & Enablement in the Digital Excellence & Products Division (DXD), you will lead efforts to improve the digital experience of our officers and strengthen their confidence in using technology. You will shape strategies that make workplace tools intuitive, embed them into everyday routines, and foster a culture of digital confidence across MOE HQ.

What you will be working on

• Improve digital experience: Drive adoption of workplace productivity tools (e.g., collaboration platforms, automation solutions, digital workflows). Identify and address friction points to make everyday digital interactions seamless and intuitive.

• Lead enablement efforts: Design communications, training, and behavioural nudges that help officers embrace and confidently use workplace technologies.

• Track what matters: Measure adoption, engagement, and value realised from digital tools. Use data and feedback to refine enablement strategies.

• Empower the workforce: Champion digital upskilling, peer learning, and just-in-time support to build a culture of digital confidence.

• Partner across the ecosystem: Work closely with platform, digital, and transformation teams to keep user needs at the centre of solution design and rollout.

What we are looking for

• At least 12 years of experience in digital adoption, workplace transformation, change management, or employee engagement roles

• Proven track record of improving user experience, driving adoption, and enabling change at scale

• Strong ability to translate user insights into actionable and scalable adoption strategies

• Strategic mindset focused on sustainable outcomes, supported by data-driven decision-making

• Excellent communicator and collaborator, with a passion for making technology empowering, intuitive, and human-centric
In general, applicants can expect to hear from us within 3 weeks of the close of the application window. In the event where we receive a high number of applications, applicants will receive an update on their status within 5 weeks of the close of the window.
As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination.
Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment.
If you are facing issues submitting your application through the portal, please contact us at for assistance.

About Ministry of Education

The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation.
The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.

About your application process

This job is closing on 14 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Education or the wider Public Service.