Assistant Manager, Children's Urgent Care Centre

7 days ago

Queenstown, Singapore National University Health System Full time $90,000 - $120,000 per year

Overview:

The staff will be responsible for providing operational and administrative support to the Children's Urgent Care Clinic (C-UCC) under National University Centre for Women & Children (NUWoC). This would involve supporting and developing effective clinical operations (e.g., processes, management of service staff etc) to provide a good care experience for patients, while maintaining financial sustainability.

Primary Responsibilities:

  • Ensure effective operations at at C-UCC through close collaboration with Clinicians, Nurses and Allied Health colleagues. The operational duties include (non-exhaustive):

  • Facilities management.

  • Centre procurement.
  • Communications and publicity.
  • Management of agreements (e.g., tenancy, services etc).
  • Quality assurance (e.g., audits, licensing etc).
  • Tracking of key indicators and submission of reports (e.g., to NUH management and Ministry of Health).

  • Mass casualty incident and management (MCI).

  • Drive patient experience at U-UCC.

  • E.g., improve patient experience scores by improving processes such as optimising patient wait time and improvement of care environment.

  • Review of care model and key outcomes.

  • E.g., future expansion and/or relocation plans.

  • Review of care model to ensure financial sustainability.

  • Team management for a team of 4-6 frontline service staff.

  • E.g., onboarding, training and development.

  • Ensure good quality service standards to patients and clients.

  • Lead continuous improvement and knowledge management (e.g., proper documentation and standard operating procedures) for C-UCC.

Secondary Responsibilities:

  • Provide ad-hoc support to publicity events organised by department and partners.

  • Cross coverage of Clinical Operations Duties (e.g., Acute Care/Children's Emergency).

Job Requirements:

  • Bachelor's degree, preferably in business and healthcare related disciplines.
  • At least 3-5 years of working experience, preferably in healthcare clinical operations and management.
  • Prior experience in leading a team would be an advantage.
  • Ability to plan strategically and maintain a keen eye for detailed implementation.
  • Excellent interpersonal, communications and change management skills (e.g., for stakeholder and staff engagement).
  • Strong analytical skills, good time management and result orientated.
  • Effective problem-solving skills.
  • Excellent IT skills in areas such as Microsoft Office applications, databases (Tableau).

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