Customer Service Officer

5 days ago


Raffles Place, Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time $40,000 - $60,000 per year
Job Description & Requirements

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We're looking for a dedicated Customer Service Officer (Mandarin Speaker) to join our team in Singapore You'll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

  • Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
  • Provide friendly and efficient assistance to ensure a pleasant customer experience.
  • Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
  • Follow up on unresolved incidents and ensure timely resolutions.

Requirements

  • Experience: At least 1 year of experience in a call centre or customer service environment.
  • Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
  • Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
  • Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.



  • Raffles Place, Singapore JJ Consulting Services Full time $24,000 per year

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place). **Responsibilities**: - Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for...


  • Raffles Place, Singapore BB BEAUTY PTE. LTD. Full time $4,000 - $6,000 per year

    **Roles and Responsibilities** - Answer calls professionally. - Respond promptly to inquiries via the company hotline and various social media platforms such as Facebook, Instagram, Google through phone calls and text messages. - Help customers make appointments via phone and online channel. (Facebook/Instagram/WhatsApp) - Handle and resolve customers'...


  • Raffles Place, Singapore GUOTAI JUNAN FUTURES (SINGAPORE) PTE. LTD. Full time $80,000 - $120,000 per year

    Job Responsibilities · Provide and maintain excellent relationship with clients · Provide trade support services to customers including market information and performance, provision of fundamental and technical analyses, monitor and advice on client margin calls and facilities, trading limits, solving of out-trades. · Monitor customer's equity and...

  • Kyc Officer

    5 days ago


    Raffles Place, Singapore Tangspac Consulting Pte Ltd Full time $80,000 - $120,000 per year

    **Mode: Contract to perm** **Location: Raffles Place** **Domain: Banking** **Exp: 1-3 years** - Client Onboarding: Collecting necessary documentation and information from clients during the onboarding process, including identification documents, business licenses, and financial statements. - Due Diligence: Conducting thorough due diligence checks on...


  • Raffles Place, Singapore RANDSTAD PTE. LIMITED Full time $60,000 - $80,000 per year

    about the company My client is a dynamic funds management firm seeking an experienced and proactive Office Manager for Singapore's office operations. This role is crucial for ensuring a welcoming environment and providing essential administrative support to our senior leaders. If you thrive in a structured yet collaborative setting, we encourage you to...


  • Raffles Place, Singapore Cadmus Resources Full time $3,000 per year

    **Leading Asset Management Company**: - ** Vibrant Working Environment**: - ** AWS Performance Bonus** **Responsibilities**: - Managing day-to-day incoming and outgoing calls and maintaining of Company's telephone directory. - Managing incoming and outgoing mails and parcels. - Responsible for maintaining all internal meeting rooms to ensure rooms are...


  • Raffles Place, Singapore beBeeGrowth Part time $2,500 - $4,500

    Job Opportunity for Growth We are seeking a dedicated and enthusiastic individual to join our team. As a key member, you will play a vital role in ensuring customer satisfaction. Key Responsibilities: Engage with people to provide exceptional service Requirements: No prior experience necessaryStrong work ethic and willingness to learn What We Offer:...

  • Bank Teller

    1 day ago


    Raffles, Singapore MMC Success Pte Ltd Full time

    **Work-Life Balance**: - **Comprehensive Working Benefits**: - **Friendly Working Environment and Colleague** **Responsibilities**: - Reconciling cash drawers - Exchanging foreign currency - Handle over-the-counter transactions - Attend to customers’ savings, fixed deposit, online banking account transactions, safe deposit boxes and other counter...

  • Credit Risk Officer

    5 days ago


    Raffles Place, Singapore GMP Group Full time $90,000 - $120,000 per year

    Responsibilities: Responsible for handling credit risk activities in Derivatives Portfolio team Prepare credit reviews & credit transactions Handle approval of credit transactions Monitor & verify credit risk margin limits, risk identifications etc Prepare periodic risk monitoring & reporting Other adhoc duties as required ...

  • Logistics Officer

    5 days ago


    Raffles Place, Singapore UNIMARINE PTE. LTD. Full time $40,000 - $80,000 per year

    Job Overview: As a key member of our team, you will be responsible for managing import and export documentation processes, ensuring seamless shipping operations, and providing exceptional customer support. Key Responsibilities:Manage import and export documentation, including LC/documentation, Bill of Lading, and FTA Agreement. Provide expert guidance on...