Manager, Ramp Services Support

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Achieve on-time departure of flights by monitoring and ensuring:
• Adequate and optimal manning level and GSEs to handle the departure flights activities efficiently
• Staff's familiarity to various airlines' varying requirements.
• Compliance to departure flight handling precision timing.
• Minimize accident by monitoring and ensuring:
• Staff adopting the principle of safe unloading / loading of aircraft.
• Relevant training tailored for all grades of staff.
• Daily safety audits by supervisory staff.
• Serviceable GSEs in good working order are used.
• Staff's adherence to roadway safety rules & regulations.
• Monitor and review the overall Ramp Support's manpower and ground support equipment requirement based on seasonal and / or ad-hoc flight changes
• Establish and monitor the Ramp Support's manpower recruitment process when necessary and analyse, anticipate and plan for replacement and / or purchasing of new GSEs;
• Plan and review the Ramp Support's manpower deployment and roster based on seasonal and / or ad-hoc flight changes;
• Plan, prepare and review the Ramp Support's operating and capital expenditure budget
• Assist in overall monitoring of Ramp Support's business process, particularly in terms of the Department's Key Performance Indicators and Department's Service Level Agreement.
• Ensures that the Quality Management System complies with the requirements of ISO 9001
• Responsible for operational safety and security; ensuring compliance with all related policies and procedures

Key Requirements

• Degree with at least 8 years experience, preferably in the aviation or airline industries.
• Strong interest in operations
• Ability to lead a team of sizeable number of workers.
• Results-oriented, confident and resourceful
• Strong communication and interpersonal skills