Sr. Manager, People Operations, North Asia

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At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

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Primary PurposeAs the senior people operations manager, you will oversee HR operations (both off-shore and in-house) in Japan & Korea and manage regional/local HR projects. This role is crucial for aligning local/regional objectives with global strategies, ensuring compliance, and fostering continuous improvement. You will work closely with regional leadership and stakeholders to deliver seamless HR services and drive strategic initiatives. This role is a management role with a team of 5-6 and is reporting to Director, People Operations, Payroll & Technology

**The successful individual will leverage their proficiency in People Operations, North Asia

Operational Excellence**

• Align local/regional objectives with global priorities. Drive operation consistency and standardization across the region.
• Act as the HR Operations subject matter expert for local/regional HR services with a key focus on employee experience, managing HR operations (both offshore and in-house) to ensure best-in-class service delivery.

Act as the primary escalation point to help solve both day-to-day and more complex operational problems, as well as the primary point person for partnering on projects, initiatives, and process design with departments across the Tapestry and our brands.

• Review SNOW Tickets/Trend Analysis to help identify opportunities to enhance customer-centricity, improve effectiveness, and increase efficiency.
• Proactively manage and review the performance effectiveness of service providers, with a mindset to continuously seeking improvements.
• Manage and improve employee experience alongside employee lifecycle, especially during key stages (onboarding, mobility, separation, etc.).
• Continuously review and initiate improvements to internal HR processes, practices, systems and communications towards enhancing operational and service excellence.
• Ensure all HR operations policies and processes are documented and updated accordingly.
• Be the key process/functionality owner for some of the fundamental HR systems (Workday Core Module, PeopleDoc - Documentation management, Audit & Compliance - data integrity, ServiceNow, etc) to drive digitalization.

Employment Regulation/Compliance

• Foster compliance with employment regulations by driving relevant compliance initiatives, closely monitoring legislative changes.
• Act as an advisor to HR community on employment compliance and regulatory matters.
• Manage government employment reporting and requirements.
• Ensure accurate and up-to-date employee data, conduct regular checks.
• Ensure all process execution and system adhere to our regional/local data privacy policy.
• Coordinate internal and external HR audits.

Team Management

• Manage a team of 5-6.
• Inspire and guide a growing team, foster a culture of transparency, collaboration, inclusion and innovation.

For Japan – This role will be owning and driving all operational excellence and employment regulation/compliance related initiatives step by step to transform into an ideal future status in the next 2-3 years.

For Korea – This role will be partnering with local HR team for operational excellence initiatives while supporting local HR team on employment regulation/compliance.

An outstanding professional will have...

• Growth mindset to stand taller together and open mindset to embrace changes
• Language skill: Fluent Japanese and English, Korean is a plus
• Preferred Education: Minimum of bachelor's degree or equivalent.
• Experience: Minimum 8 years of experience in HR operations with a combination of operations and project experience. Expertise in a case management system (ServiceNow or the equivalent) and HCM environment (SuccessFactors or Workday).
• Employment Law: Deep understanding of laws and regulations in Japan (and preferably also in Korea) with the ability to apply them into the organization.
• Ownership & Process-driven Mindset: Strong ownership and accountability of people, processes, and strategy. Process management mindset with the ability to influence outcomes.
• Analytical Skills: Proficient in data analysis and reporting for informed decision-making and process improvement.
• Communication: Strong stakeholder management and excellent communication skills.
• People/Vendor Management: People and vendor management experience, motivating, leading, building and retaining talent.
• Project Management: Project management experience, including discovering, exploring, defining and delivering projects.
• Payroll experience is a plus.

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.