IT Trainer

3 days ago

East Region, Singapore QUESS SINGAPORE Full time $60,000 - $80,000 per year

Key Responsibilities:

  • Develop, maintain, and update Standard Operating Procedures (SOPs), training materials, and user guides for desktop operations.
  • Plan, coordinate, and prioritize training activities to ensure timely delivery and knowledge retention across the support team.
  • Conduct regular training sessions, including onboarding new staff and upskilling current team members.
  • Act as the primary escalation point for complex technical issues requiring advanced problem-solving and in-depth expertise.
  • Collaborate with cross-functional IT teams to ensure alignment of desktop support services with organizational IT strategies.
  • Monitor the effectiveness of training programs through feedback, KPIs, and performance metrics; enhance training material accordingly.
  • Provide input and expertise to the Center of Excellence (CoE) to support the development of tools and practices that improve team performance and project outcomes.
  • Stay current on industry trends, emerging technologies, and best practices in desktop support and IT service management.

Requirements:

  • Minimum ITE/Diploma in IT or related field.
  • At least 5 years of experience in desktop support, with strong hands-on knowledge in Microsoft Windows 10, Microsoft Office 365.

  • Possess at least one of the following certifications (or equivalent):

  • Microsoft 365 Certified: Modern Desktop Administrator Associate

  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Azure Security Engineer Associate
  • Experience in IT helpdesk or call center environments, including remote support via telephone or remote tools, is an added advantage.
  • Strong understanding of workstation hardware, software, and related infrastructure.

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