Vendor Management Specialist

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Job Profile Summary:

Join Prudential as a Vendor Management Specialist, where you are responsible for overseeing and managing the vendors that sit within Prudential Health throughout the contract lifecycle. This role includes liaising with both internal teams and external stakeholders to facilitate smooth contract execution and management and ensure compliance with agreed terms.

You will play a key role in ensuring effective vendor risk management and vendor performance and ensuring timely payment processes and budget monitoring are in place. The position requires strong negotiation skills, attention to detail, and the ability to handle complex contractual matters while maintaining strong relationships with vendors and stakeholders. This role also involves continuous assessment of contract performance and providing strategic insights to improve vendor management and overall contract efficiency.

Job Description:

Contract and Vendor Management:

• Monitor and perform regular reviews on vendors' performance against contractual metrics and manage breaches against quality standards.
• Attend regular meetings between vendors and internal stakeholders.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders within PACS / Prudential Group, including compliance teams, project sponsors, and cross-functional teams, to ensure effective vendor and contract management.

Budget Management:

• Monitor project budgets and track expenditures to ensure projects are delivered within financial constraints, in accordance with Prudential's financial guidelines and budget allocations.
• Review and approve vendors' invoices in accordance with contract and budget.

Risk Management and Due Diligence:

• Identify potential risks and issues proactively, develop mitigation strategies, and implement contingency plans to ensure project success, while adhering to Prudential risk management framework and local regulatory requirements.
• Perform vendor due diligence in accordance with Prudential risk management framework and local regulatory requirements.
• Review ACRA business profiles and validate corporate structures and shareholding.
• Verify licenses and regulatory registrations of medical and service providers, ensuring alignment with Prudential's onboarding standards.
• Maintain documentation and perform due diligence for onboarding such as TISQ, ABCDD, etc

Reporting and Documentation:

• Prepare and deliver regular reports and status on vendor performance, including trend analysis, and service level adherence.
• Maintain comprehensive documentation for internal stakeholders, ensuring clarity, consistency, and alignment with PACS / Prudential Group standards.
• Develop dashboards and visual summaries to communicate performance insights effectively.
• Work with Data Analytics team to track vendor-related metrics and KPIs.
• Report and validate provider breaches with supporting data.

Performance Management, Audit and Continuous Improvement:

• Monitor vendor performance against contractual obligations and service level agreements.
• Conduct periodic audits to ensure compliance with internal policies and regulatory requirements.
• Identify performance gaps and recommend corrective actions or process improvements.
• Liaise with Prudential Group or external auditors to ensure documentation supports audit readiness and regulatory compliance.
• Identify opportunities for process optimization and improvement, implement best practices, and foster a culture of innovation within the project team, aligned with Prudential continuous improvement initiatives and strategic priorities.
• Identify opportunities to onboard non-panel healthcare institutions to enhance service accessibility and network diversity.

Who we are looking for:

Competencies & Personal Traits

• Contract Management: Demonstrated ability to manage contracts and vendors, ensuring they are delivered on time, within scope, and budget.
• Collaboration and Influence: Ability to work effectively across teams and influence stakeholders towards common goals, ensuring alignment and commitment to programme objectives.
• Risk Management: Expertise in identifying and mitigating risks, ensuring that project/contract delivery is resilient and adaptive to changing circumstances.
• Communication: Strong communication skills, capable of articulating vendor performance/issues, progress, and challenges to stakeholders at all levels.
• Leadership: Ability to lead and motivate teams, fostering a culture of accountability, performance, and continuous learning.
• Interpersonal: Shows friendliness, empathy, courtesy, understanding, and politeness to others in line with the Prudential values.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.

Role Requirements / What You Bring to the Team:

You are an experienced professional in contract management with a proven track record in managing and delivering medium to large-scale and strategic tasks/deliverables. Your expertise in stakeholder and vendor management, and risk management, coupled with a deep understanding of resource and budget optimization, makes you ideal for managing our transformative efforts towards success.

Working Experience:

• At least 3 years of working experience in vendor and contract management, and / or medium / large-scale deliverables, and a proven delivery track record. 
• A strong technical background in insurance or Third-Party Administrator (TPA) field is advantageous.
• Experience in working in a diverse organisation.
• Tertiary education
• High proficiency with MS Project and MS Office suite of products is essential.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.