Sr Staff Nurse I
4 days ago
Family Group: Nursing
Telehealth Nurse Positions - SSN1/SSN2
Population Health, Telehealth Service
NHG Population Health is recruiting experienced Registered Nurses to join our expanding Telehealth Service. These positions offer the opportunity to contribute to Singapore's healthcare transformation through innovative virtual care delivery.
Role Overview:
As a Telehealth Nurse, you will support the planning, operationalisation, and resource management of NHG's Telehealth Nurse Service (TNS), delivering care to clients through comprehensive telehealth platforms while coordinating care across multiple healthcare settings and community
Key Responsibilities:
Clinical Care Delivery:
Provide safe, person-centred care in accordance with TNS policies and evidence-based practices
Conduct tele-triage to assess medical urgency and guide appropriate care decisions using protocolised guidelines
Deliver care advisory for symptom management and health education to clients and families
Support Enrolled residents and GPs with tele-healthcare and case management services
Care Coordination:
Navigate client and family experience throughout their entire care journey
Coordinate seamless transitions between hospital, community, and primary care settings
Collaborate with interdisciplinary teams, primary care providers, and community partners to ensure continuity of care
Facilitate referrals and handoffs to appropriate care providers based on client needs
Hospital-to-Home Services:
Conduct post-discharge follow-up calls and care transitions
Evaluate client health progress and facilitate community care coordination
Provide health information on disease prevention, rehabilitation techniques, and treatment compliance
Manage co-care arrangements with community and primary care partners
Service Development:
Support TNS development initiatives including workflow harmonisation, clinical systems, and process redesign
Participate in ongoing audit and improvement activities
Contribute to outcome delivery and service evaluation
Maintain accurate documentation and call encounter records across multiple platforms
Professional Development:
Participate in continuing nursing education and evidence-based practice activities
Mentor junior staff and support team development
Essential Requirements:
Registered Nurse with Singapore Nursing Board
Minimum 2 years direct patient care experience in clinical settings
Community nursing or Emergency Department triage experience preferred
Fluent in English and a second language (multilingual abilities advantageous)
Strong IT proficiency with ability to navigate multiple healthcare systems simultaneously
Experience with electronic medical records, telehealth platforms, and clinical information systems
Comfort with multi-channel communication platforms (voice, email, video, chat) and ability to switch between systems efficiently
Key Competencies:
Strong interpersonal and communication skills with care coordination abilities
Ability to work independently and as part of a multidisciplinary team
Critical thinking and clinical judgement in complex situations
Adaptability to fast-paced environments and stressful situations
Commitment to rotating shifts, including weekends and public holidays
What We Offer:
Opportunity to pioneer virtual care service delivery in Singapore
Professional development through continuous learning programmes
Collaborative work environment with healthcare innovation focus
Contribution to meaningful health outcomes for the community
Experience with cutting-edge healthcare technology and systems
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