Executive, Social Enterprises

6 days ago

Queenstown, Singapore MINDSG LTD Full time

This role requires the incumbent to be a competitive and trustworthy individual to develop and grow the social enterprise initiatives. He/she must be presentable, possess excellent communication and negotiation skills, and have strong business acumen.

Administrative Support

  • Handle day-to-day operations including sales enquire and transactions including order processing and fulfillment
  • Maintain accurate records of order data and updated Netsuite order management system.
  • Prepare weekly sales performance and status reports for projects and services.
  • Work with production centers on production schedules to ensure timely delivery to customers
  • Collaborate with other departments to resolve order-related issues or discrepancies.

Accounts Servicing

  • Develop solutions according to customers' needs
  • Provide pre-sales and post-sales support to MINDS Social Enterprises' customers from MINDS Bakers, Craft, Perform, Wash, Workshop, Farm, Shop, and other project partners
  • Provide support to Assisted Employment partners

Project Management

  • Must be able to effectively handle many concurrent projects
  • Assist the Manager in facilitating data sharing, developing workflows and set up communication protocols for projects

Vendor Management

  • Manage relationships with partners/vendors to secure cost and operation competency
  • Work with vendors to ensure timely delivery of products/services.
  • Liaise with stakeholders on operational matters

Market Research

  • Conduct market research to identify selling opportunities and evaluate customer's needs
  • Work with production centers and communications team to come up with marketing campaigns for new products and services
  • Seek out new sales opportunities through cold calling, networking, and social media
  • Develop new business channels and initiatives

Graphic Design

  • Conceptualise, design, and manage the production of marketing material including merchandise stickers, gift tags, posters, exhibitions and displays, eDMs, social media/digital communications, catalogs, and daily graphical needs.
  • To provide creative support to e-commerce store gift order customisation requests, working with vendors to ensure projects are completed on time with a quality product
  • Implement feedback and changes whenever possible or at the requests of the customers.

Website/Mailbox Management

  • Manage SE E-commerce website for sales orders, promotions, new product listing, and last-mile delivery fulfillment.
  • Maintain accurate records of stock inventory data and update the e-commerce website.
  • Confirm product availability and coordinate with the production team for order fulfillment to ensure timely delivery to customers on the website.

Qualifications

  • Diploma in Design, Marketing or other Business related qualification or equivalent and above from a recognised institution

Other Information

  • At least 2 years of experience with essential proficiency in Adobe Suite, Photoshop, Canva, and Illustrator
  • At least 2 years of experience in doing e-commerce order processing using order management system.
  • Possess strong written and spoken communication skills, with confidence in handling a high volume of customer inquiries.
  • Exhibit strong teamwork skills, with the ability to multitask effectively and think on your feet.
  • Preferably possesses Business Development and Sales experience
  • Experience in the disability sector will be an added advantage

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