Part-Time E-commerce Operations Assistant

12 hours ago

Singapore Smartpaw Full time

Part-Time E-commerce Operations Assistant (Fulfillment & Support)

Company: SG Smart Paw ) Industry: Pet Technology & E-commerce Location: Locally-Based (Singapore - Specify your office/warehouse location/area) Employment Type: Part-Time (Approx. 20 hours/week, flexible scheduling to be discussed) Hourly Rate: S$10 - S$14 per hour (commensurate with experience)

About Us

SG Smart Paw is a leading Singapore-based e-commerce platform specializing in high-quality, innovative smart pet products and accessories.

The Role: Your Mission

You will be the backbone of our order processing and fulfillment, working closely with our Operations Specialist to manage the daily flow of goods. This role is crucial for maintaining our high customer satisfaction and is perfect for someone meticulous, reliable, and comfortable with a hands-on, fast-paced environment.

Key Responsibilities

1. Order Fulfillment & Logistics (Primary Focus)

  • Picking & Packing: Efficiently pick products and meticulously pack online orders from our various platforms (website, marketplaces).
  • Labeling & Dispatch: Generate shipping labels, organize packages, and coordinate with courier partners for timely daily collection/drop-off.
  • Inventory Integrity: Assist in basic stock-taking, cycle counting, and organizing the inventory area to maintain an accurate stock count.
  • Returns Processing: Handle incoming returns, perform visual checks, and restock or prepare for repair as instructed.

2. Operations & Customer Support Triage (Secondary Focus)

  • Inbound Triage: Receive and unpack new stock deliveries, perform basic quality checks (quantity/condition), and place items into designated storage locations.
  • Simple After-Sales Support: Performing basic first-level troubleshooting or conducting simple repairs/parts replacements on pet hardware devices (full technical training provided for these tasks).
  • Workspace Maintenance: Maintain a clean, safe, and organized packing and inventory area.

Who We're Looking For

  • Reliability is Key: Must be punctual, responsible, and able to commit to the agreed-upon weekly schedule.
  • Physical Stamina: Able to stand, walk, and lift/carry packages up to 10-15kg occasionally.
  • Tech Literacy: Comfortable using basic e-commerce software (e.g., Shopify, basic inventory management system) and simple computer tools (e.g., printing labels, using Google Sheets).

  • Meticulous & Organized: Strong attention to detail to ensure the right product goes to the right customer.

  • Valuable Bonus Skill (Please Highlight in Application)

  • Possession of a valid Singapore Class 3A Driving License. (This is not mandatory, but candidates who can occasionally assist with local pickups, small deliveries, or urgent errands using a company/rental vehicle will be highly prioritized.)

Why Join SG Smart Paw?

  • Direct Impact: You'll be taking ownership of the most critical part of the customer journey.
  • Learning & Growth: Gain hands-on experience in the fast-growing e-commerce operations of a profitable tech-focused pet business.
  • Supportive Team: Work in a lean, positive, and results-driven local environment.

We regret that only shortlisted candidates will be notified.

Job Type: Part-time

Pay: $ $14.00 per hour

Expected hours: 20 – 48 per week

Benefits:

  • Flexible schedule

Work Location: In person

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