Operations Team Lead – Blockchain Intelligence

Location: Remote

Reports to: Head of Intelligence

Team: Research, Tracing & Data Operations

About Chainlabs

At Chainlabs, we build the intelligence layer that makes the blockchain understandable. By labelling wallets to real-world entities, we uncover the networks behind crypto crime and trace the movement of illicit funds across the Web3 economy.

Our data fuels the tools that keep Web3 safe and transparent. From exchanges and banks to regulators and investigators, industry leaders use our labels to see the full picture behind blockchain activity. As the world's largest source of labeled blockchain data, we're trusted by Coinbase, Nansen, and the majority of top Web3 analytics platforms.

The Role

We're hiring two Operations Team Leads to manage two of our most dynamic verticals:

• Regional Exchanges (REX) – online exchanges restricted to specific countries or regions
• Over-the-Counter Desks (OTC) – brokers and trading desks that facilitate private transactions

Each Operations Team Lead acts as the business owner for their vertical: defining strategy, managing analysts, improving workflows, and ensuring consistent, high-quality outputs that meet our strict data quality standards.

You'll lead a large remote team consisting of full-time, part-time and a high volume of freelancers, set goals and priorities, track delivery, and continuously refine how your vertical runs - blending research, project management, operations, and innovation to scale faster and smarter.

Key Responsibilities

• Lead category ownership across multiple blockchain intelligence verticals : from data collection and validation to ingestion, enrichment, and final review for accuracy and completeness
• Onboard freelance contributors: Identify, vet, and train new tracers or freelancers across regions; manage feedback and payments.
• Manage freelance contributors; assign tasks, set expectations, and monitor performance against KPIs.
• Design and implement data pipelines, coordinating with engineering to automate scraping and metadata ingestion
• Establish and enforce data quality standards, including labeling accuracy, completeness checks, and consistency of metadata across datasets.
• Systematize workflows by documenting scalable SOPs, dashboards, and propose automation to streamline operations

Requirements

• 5+ years' experience in operations, research, or data team management, ideally in blockchain, fintech, or OSINT.
• Proven ability to lead distributed teams and deliver measurable results
• Experience with modern project management frameworks (Kanban, Agile, Scrum etc)
• Strong analytical, organizational, and decision-making skills
• Excellent written and verbal communication in English
• A proactive, ownership-driven mindset and attention to detail
• Comfort operating in fast-paced, data-centric environments
• Genuine curiosity about blockchain networks, crypto exchanges, and open-source intelligence (OSINT)

Nice-to-haves

• Experience with blockchain forensics tools (Chainalysis, TRM Labs, Elliptic, MistTrack)
• Familiarity with automation tools (Retool, n8n, Make or similar)
• Experience with Open Source Intelligence Techniques (OSINT)
• Knowledge of blockchain analytics, wallet clustering, and transaction forensics
• Experience negotiating and managing relationships with external data partners, contractors, or freelancers

Why Join Chainlabs

• Shape one of the most innovative and rapidly growing operations in Web3
• Lead a global team that powers safety and transparency in Web3 blockchain intelligence
• Access to structured analyst training materials and mentoring programs
• Exposure to cutting-edge blockchain investigations and analytics
• A company culture that values transparency, speed, courage, and curiosity
• Opportunities for fast personal and professional growth
• Exposure to a global network of industry experts and partners

Ready to lead a vertical that shapes the future of blockchain intelligence?

Apply to join Chainlabs as the Operations Team Lead, and help us build the systems that make Web3 transparent.

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