Commercial Bank Client Onboarding

Are you ready to shape the future of financial solutions? Join us at JPMorgan Chase as a Payments Product Implementation Associate, where you'll have the chance to work in a global team to implement innovative solutions for Commercial Banking clients. This role offers you the chance to advance your career, work with cutting-edge technologies, and be part of a team that values your growth and development. Enjoy a competitive salary and benefits package while contributing to a supportive and inclusive work culture.

As a Payments Product Implementation Associate within the Commercial Banking Client Onboarding team, you will be the single client-facing contact responsible for ensuring a successful end-to-end client experience during Treasury Services implementations. You will represent us in delivering standard implementations, managing expectations, and driving project outcomes. Your work will be crucial in achieving client excellence and supporting the business strategy of Commercial Banking clients. Together, we will empower success and foster innovation in the financial services industry.

Job responsibilities:

• Serve a single client facing, technical onboarding and implementation contact who is responsible for a successful end-to-end client experience and satisfaction during Regional and Global Payments implementations with Commercial Banking clients
• Deliver standard Host-to-Host, and/or Access Online and/or API Implementations for Commercial Banking clients which utilize SWIFT, and/or ISO XML, and/or Bank file and message formats from scoping and/or solutioning stage to production handover post successful penny testing
• Be responsible primarily for regional client technical onboardings, with the aim to cover multi-entity, multi-jurisdiction product & service implementations.
• Manage client and internal partner expectations by establishing realistic timelines, deliverables and dependencies with the goal to achieve deal pipeline discipline and client excellence
• Use project management tools to drive the successful project outcomes, communicate status updates and document project scope, testing and systems setup etc. to meet quality assurance and /or quality control standards and in compliance with regulatory requirements
• Maintain project documentation to  meet quality assurance or quality control standards and in compliance with regulatory requirements.
• Empower for escalations when support is needed to remove obstacles to success
• Be able to identify gaps in the client onboarding journey where we can do better, suggest options for a solution, and execute continuous improvement towards client excellence

Required qualifications, capabilities, and skills:

• Bachelor's Degree in Business, Science, Mathematics, Information Systems and Technology, Economics, or related disciplines
• At least 5 years of work experience in implementation, and/or technical support, and/or product roles, with client facing experience 
• Proven capability of applying project management methodology to develop an implementation plan and execute in a dynamic client facing environment
• Demonstrate familiarity working with technical standards used in the payments industry such as ISO XML, API JSON, structural and delimited files 
• Ability to clearly communicate, partner, and influence - leading others to a common goal.
• Track record of independent problem solving within the technical and payments domain
• Comfort in using technology such as Zoom, Teams, Outlook, and other collaboration tools to drive client discussions across time-zones.
• Possess a keen interest in evolving payments technologies and payment industry trends.

Preferred qualifications, capabilities, and skills:

• At least 2 years of project-related experience within Cash Management in piloting process enhancements, and/or new products, and/or team initiatives would be preferred
• Prior experience within the Financial Services industry supporting China, Hong Kong, and/or Taiwan markets will be an advantage
• Fluency in Mandarin will be an advantage to communicate with clients in the Greater China region
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences.
• Ability to map and document progress of information systems and data workflows
• Comfortable with using Artificial Intelligence technologies with an innovative mindset