Lead Infrastructure Engineer, Network Connectivity

JOB DESCRIPTION

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. You will be responsible for leading end-to-end delivery of network and connectivity services across the APAC region. You will partner with internal business stakeholders, service delivery teams and external telecom providers to ensure high-quality, timely, and cost-effective deployment of network solutions that meet business requirements and engineering standards.

Job responsibilities

• Oversee service delivery for all connectivity projects across APAC, ensuring solutions are implemented on time, within budget and to defined quality standards
• Partner with internal stakeholders and technology teams to capture and translate business connectivity requirements into executable network solutions
• Coordinate with telecom service providers, vendors, and internal engineering teams throughout the delivery lifecycle – from design to acceptance testing and handover to operations.
• Track project progress, identify risks and implement mitigation plans to ensure seamless delivery and stakeholder satisfaction.
• Manage change control, cost governance, and documentation across all connectivity projects.
• Support regional and global network strategy execution, contributing to process improvements and service optimization initiatives.
• Maintain strong relationships with key suppliers, driving performance against SLAs and service improvement plans.
• Contribute to capacity planning, data analytics and reporting, transforming delivery data into actionable insights for senior management.

Required qualifications, capabilities, and skills

• Minimum 5+ years of experience with proven project or service delivery management background within a telecommunications environment.
• Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• Deep knowledge of networking and telecommunications technologies (Layers 0-3), including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular and satellite connectivity.
• Experience working with telecom service providers and managed service providers, including contract and SLA oversight.
• Excellent communication and stakeholder management skills, with the ability to influence and build trust across business and technical domains.
• Solid organizational and time management skills, with the ability to manage multiple concurrent project across geographies.
• Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.

Preferred qualifications, capabilities, and skills

• Familiarity with cloud connectivity and hybrid architectures.
• Data analytical skills – ability to interrogate, model and visualise large datasets to identify trends, cost drivers, or delivery risks.
• Exposure to lean process improvement or continuous improvement methodologies
• Experience in vendor governance and service improvement planning a plus.
• Professional certifications such as PMP, ITIL, or networking vendor accreditations are desirable.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.