Senior Manager, Knowledge Management

2 weeks ago

SSCDepartment N Division at HQ, Singapore Public Service Division Full time $80,000 - $120,000 per year

[What the role is]

At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences.
Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.
Sport Singapore is constantly on the lookout for individuals who are passionate about what they do.
Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.

[What you will be working on]

You will be reporting to the Team Lead of Organisation Development. Knowledge management culture and framework:


• Build a knowledge management culture that involves fostering an environment where knowledge is effectively captured, codified, institutionalised, harnessed, shared and utilized within the organization as part of capability building.


• Develop Knowledge Management Framework and oversee the implementation of various knowledge management initiatives and systems to achieve the strategic intent.


• Reengineering of business process within the overarching framework for corporate knowledge management.

Knowledge management system:


• Manage the Enterprise Content Management System upgrade, includes monitoring and tracking of budgets, overall progress and deliverables. This includes the support of UI/UX redesign, requirement scoping, stakeholder engagements and procurement.


• Perform and review system testing, integration testing and data conversion documents to verify that specifications are met


• Engage stakeholders to identify, prioritise and implement initiatives to create, capture and share knowledge and ensure proper management and filing of records.


• Support the review and enhancement of e-learning packages in collaboration with subject matter experts.


• Refine the Knowledge and Records management processes, practices and governance requirements, includes coordinate project activities involving internal divisions in the implementation of KM initiatives.


• Plan and execute organisational knowledge/ record sharing events/ activities, includes regular engagement sessions with stakeholders and updates to Senior Management.


• Perform day-to-day operations related to Knowledge and Records management, includes the KM site administration, Review of taxonomy/metadata structures, files digitalisation, trademark etc.


• Work closely with key stakeholders (Branding and Marketing, Legal, group representatives) on the filing and renewal of Trademarks.

[What we are looking for]

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active.

In addition, an ideal candidate should possess the following:


• At least 5 years of relevant working experience, in the areas of Knowledge Management or Information Management or related field is preferred


• Prior experience/knowledge in developing Enterprise KM framework and/or implementing Enterprise Content Management Solutions, UI/UX Design, Search and Taxonomy/Metadata. Hands-on with MS. SharePoint 2019 will be an added advantage.


• Able to demonstrate good oral and written communication skills, effective negotiation and good interpersonal skills.


• Able to navigate ambiguity and manage several projects at the same time


• Strong stakeholder engagement and management


• Passion for promoting knowledge sharing and learning


• Self-motivated, able to work independently and as part of a team

The level of offer will commensurate with applicants' experience and track records. Successful candidates will be offered a 3-year contract in the first instance

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