Associate/Analyst, Quality Assurance Specialist, Institutional Banking Group Operations

Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

As an Operations Department, we embrace and reinforce the strong PRIDE culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Lead the testing related to Regional Trade projects especially related to Customer Onboarding & Trade Channels, and including collaborate with GTS, Tech and Ops (if needed) and other stakeholders to identify and prioritize critical project milestones and deliverables
• Develop project plans identifying schedules, specifications, risks and contingency plan, if required
• Handle multiple testing and projects deliverables concurrently
• Understand functional requirements, ability to articulate and design the test cases and participates in review sessions with key stakeholders
• Continuously gathers feedback from all team members to track progress and mitigate risk
• Maintain awareness of technical progress and risks for assigned projects, confer with technical personnel to resolve issues and drive corrective actions
• Prepare project status reports and facilitates both technical and non-technical meetings/design reviews in order to keep management and other stockholders informed of project status and other related project issues
• Conduct review/ walkthrough sessions with key stakeholders (e.g. Product GTS, Operations BAU, testers and Technology teams)
• Track and monitor the production issues with Tech and Ops, if required
• Participate in the pre-implementation preparation and post-implementation support exercises including end-user live verification during roll-out
• Execute UAT test cases, analyze issues encountered and prepare UAT status scorecard to all stakeholders
• Participate in LV (live verification) if required, participate in the pre-implementation preparation and post-implementation support during rollout (if required)
• Support testing across all regional offices e.g. SG, HK, IN etc)

Requirements

• More than 3 years of testing experience preferably in a financial institution
• Strong project management experience with a proven track record (waterfall or agile model)
• Relevant knowledge on Trade systems and experience as system end user will be advantageous
• Proven experience in functional testing and conducting training to end-user, if required
• Expertise in understanding customer requirements and translating the same into user stories, test strategy and test cases
• Possess strong written and verbal communications skills
• Demonstrates good work ethics and is able to adapt to changes and is able to deliver within tight timelines
• Highly detail oriented, organized and organizationally agile individual preferred
• Ability to operate self-sufficiently under strategic direction
• Willingness to adapt to dynamic circumstances
• Able to work independently
• Expert with Word, Excel, Microsoft Project, PowerPoint and others project tools will be advantageous

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location
Singapore-DBS Asia Gateway

Job
Operations

Schedule
Regular

Job Type
Full-time

Job Posting
Nov 13, 2025, 8:00:00 AM