Ecommerce Specialist

Your Mission:

We are currently seeking an experienced Ecommerce Specialist to join our Sales team in Singapore. The ideal candidate will bring a strong background in e-commerce, with additional experience in CRM considered a valuable asset. This role will be instrumental in supporting the development and execution of e-commerce strategies aimed at driving business growth and enhancing the online presence of our products.

Key Responsibilities:

• Lead the end-to-end revamp e-commerce platform, enhancing design, user experience, and customer journey.
• Develop and execute data-driven e-commerce growth strategies that boost sales, retention, and brand loyalty.
• Oversee daily e-commerce operations, including site performance, product listings, pricing, promotions, and customer service excellence.
• Work closely with logistics and product teams to streamline fulfilment, ensure inventory accuracy, and guarantee timely product delivery.
• Utilize customer insights and analytics to identify friction points and develop solutions for a superior online shopping journey.
• Collaborate across marketing, logistics, IT, and merchandising departments.
• Manage budgets, forecast, and prepare detailed performance reports covering traffic, conversion, revenue, and delivery metrics.
• Stay on top of digital commerce, customer experience, logistics, and confectionary industry trends.

The Ideal Candidate:

• Bachelor's degree in Business, Marketing, E-Commerce, Logistics, or related field.
• 3+ years of robust e-commerce management experience—ideally with consumer physical products, direct-to-consumer delivery, and proven site revamp projects.
• Deep expertise in customer journey design, website refreshes, digital marketing, and e-commerce platforms (Preferred with Shopify experience and Dynamics 365.)
• Demonstrated experience working with logistics teams to optimize online order fulfilment and delivery.
• Strong analytical, problem-solving, organizational, and leadership skills.
• Outstanding communication abilities and a customer-obsessed mindset.
• Energized by innovation, continuous improvement, and delighting customers with exceptional product experiences.

What We offer:

We offer an attractive remuneration package and excellent career prospects to the right candidate. Please click apply to submit your full resume with present and expected salaries.

Join us at Venchi and help us bringing the Italian way of life and delicious flavours to every corner of the world

We look forward to hearing from you