
Customer Relations Officer | Up 3200 | Tanjong Pagar | Fast Shortlisting
2 weeks ago
Responsibilities
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer's needs and provide quick, accurate and satisfactory answers to their queries
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Working Hours:
- Working hours: 5 days work week including 1 weekend, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
Requirements:
- Min O level equivalent with at least 2 years of prior experience in a call center or customer service experience
- A team-oriented individual with strong interpersonal and communication abilities.
- Self-motivated and able to work independently with minimal supervision
- Entry level applicants are welcome to apply
Please send your resume or information to ***********
We regret to inform that only shortlisted candidates will be contacted.
Lee Ching Yee
R
EA 23C1980
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