Programs and Ops Associate

Job Title

Programs and Operation Associate - One Year Contract (Renewable)

Occupation

SOCIAL SERVICE ASSISTANT

Job Description & Requirements

DAUGHTERS OF TOMORROW LIMITED

Job Description – Programs and Operation Associate

Daughters Of Tomorrow Limited

Registered as a charity under the Charities Act of Singapore, Daughters Of Tomorrow complements and supports existing training and workforce-related agencies by connecting volunteers and community resources to enable each woman on an individual level. By deep-diving into the practical day-to-day constraints of these women, we offer hand-holding and individual coaching to help each woman reach regular and sustained employment.

Our clients are women aged 18 to 63 from low-income families (living on less than $1500 per capita per month), mostly living in government-subsidized rental flats, and facing multiple stressors in their families. Through sustained employment, women in our employment bridging program regain confidence in themselves and gain a social support network that helps them through their difficult times.

Programs and Operation Associate - One Year Contract (Renewable)

About the Role

The Programs and Operation Associate role introduces DOT's programs and services to women who are referred to DOT and supports program and events execution across all teams. This role is also responsible for program registration, responding to enquiries, data entry

Responsibilities

Program and Operation Execution

● Call, orientate and recruit women referred to DOT for all pre-employment preparation programs, services and workshops

● Conduct intake assessment, basic case management with the qualifying criteria according to SOP

● Coordinate programs and liaise with stakeholders including women, community partner, volunteer childminders and volunteer trainers in a timely and responsible manner to ensure proper attendance and execution of program

● Responsible for ensuring healthy program registration numbers

● Prepare all program materials including soft and hard copy training materials, AV, decorations, F&B etc according to SOP

● Coordinate for any transportation support for heavy materials to be sent to program venue

● Ensure that all program information is disseminated to participants, volunteers and GOH according to SOP

● Be physically present at programs islandwide to set up AV equipment, presentation slides, seating arrangements, decorations and F&B during graduation, orientate all participants and volunteers, ensure children safety, record all attendance and observe program (programs are typically on weekday evenings and weekends)

● Communicate and build rapport with all stakeholders in a professional and timely manner

● Maintain program group chats on Whatsapp using company line and share EDMs on upcoming programs and events

● Flexible to step in as a childminder during program execution where necessary

● Support any major DOT annual events including IWD, Mother's Day, DOT Gala, Employer Awards, Golf Fundraiser

Administration

● Responding to and triaging email enquiries to relevant department

● Ensuring that all data entry are keyed in a timely and accurate manner after the completion of each session

● Prepare basic reporting numbers for program attendance

● Collect relevant data using standard forms, and update personal data in system and relevant documentation where necessary

● Input relevant observations in system to maintain clear communications with Employment Bridging team

● Communicate directly with social workers and referral partners via email on any updates for their clients as required by Programs and Operation Manager

● Disseminate and collect survey data for programs where required

● Edit digital flyers using Canva to reflect updated program information

● Ensuring that all data and information are kept confidential according to PDPA regulations

Qualifications

● Diploma Holder

● Minimum 2-3 years in a customer service related, events management, program or project management role,social work experience

● Singaporean

Preferred Skills and Competencies

● Proficient in Microsoft Excel, Word, Powerpoint, Design Skills (Canva), Data Entry, AV Set Up

● Good spoken and written communication skills is required

● Strong affinity for people interaction

● Customer oriented and ability to manage minor conflicts

● Ability to handle unforeseen situations such as last minute cancellations from volunteers, special requests, AV hiccups etc

● Punctual and reliable with flexible work arrangements

● Self-motivated with the ability to work independently and and proactively in a team

● Highly organised, high attention to detail, and ability to implement processes to a variety of internal stakeholders including sponsors, partners and participants

● Ability to thrive in uncertainty, and build processes as we need them, and as we grow as an organisation

● Ability to communicate and collaborate effectively across departments

● Ability to prioritise and manage multiple program deadlines

● Desire to learn and adapt to new technologies

● Highly motivated and willingness to learn

Direct Supervisor

● Program & Operations Team

Key Stakeholders

● Women referred to DOT for employment support

● Community partners who refer women to DOT

● Community partners providing venue support

● Volunteers including childminders, trainers, GOH, external partners etc