Staff Customer Success Manager

2 weeks ago

Singapore Sentinel Labs Full time $80,000 - $120,000 per year
What are we looking for?

If you're passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing all our customers.

You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful This role will manage commercial and enterprise customers in ASEAN and Korea region.

What will you do?
  • Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally by providing ongoing tailored Customer engagement, including but not limited to customer meetings, health checks, QBRs, and Roadmap reviews.
  • Assist with customer lifecycle management in a one-to-many and digital touch model: expeditiously addressing customer questions and concerns to increase adoption and improve the customer's experience with SentinelOne.
  • Promote product adoption with key Customer stakeholders.
  • Represent and advocate customer needs/issues cross-departmentally
  • Shepherd escalated at-risk customers toward resolution
  • Identify and help shepherd opportunities for growth and upsell
  • Ensure customer engagement and current status are logged within the Customer Success platform for appropriate visibility and tracking.
What skills and knowledge should you bring?
  • Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
  • Prior experience in a Customer Success Manager role handling Enterprise accounts
  • Adept at managing Customer expectations that result in high Customer satisfaction.
  • Proven technical skills. Ability to understand Customers' challenges and advise them on best practices.
  • Impeccable written and verbal communication skills. Fluency in multiple languages is highly valued.
  • Experience in communicating with Customers from diverse cultures.
  • Detail-oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multitasking environment and can adjust priorities on-the-fly.
What will separate you from other candidates?
  • Experience with SalesForce.
  • Previous Security industry experience or demonstrated understanding of cyber security and terminology.

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