Operations Manager

1 week ago

East Region, Singapore WORLD MARKETING GROUP PTE LTD Full time

About Us:

World Marketing Group (WMG) specializes in crossborder parcel and mail logistics in the Asian region. As a licensed postal service operator, the company has wide commercial and postal networks to facilitate clearance and delivery of eCommerce parcels.

Key Responsibilities:

The Operations Manager is responsible for overseeing the day-to-day business operations to ensure efficiency, productivity, and high service quality. This role involves managing resources, streamlining processes, coordinating between departments, and ensuring compliance with company policies and regulatory standards. The Operations Manager will also play a key role in strategic planning and continuous improvement initiatives to support business growth.

This is a 5.5 day work-week based in the East.

Key Responsibilities:

  • Oversee and manage daily operational activities across departments to ensure smooth workflow and efficiency.
  • Develop, implement, and review operational policies and procedures.
  • Plan and monitor the use of company resources, including manpower, materials, and equipment.
  • Work closely with HR, Finance, and other departments to support company objectives and maintain operational excellence.
  • Identify process bottlenecks and implement solutions to improve productivity and reduce costs.
  • Prepare operational reports and management summaries for performance review.
  • Manage vendor and supplier relationships to ensure timely delivery and cost efficiency.
  • Ensure compliance with all company policies, safety standards, and regulatory requirements.
  • Lead, train, and motivate team members to achieve performance and service goals.
  • Support the management team in budgeting, forecasting, and business planning.
  • Handle escalations, resolve operational issues, and maintain customer satisfaction.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • At least 5 years of experience in operations management, preferably in logistics sector.
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficient in MS Office and operations management tools/software.
  • Strong analytical, communication, and organizational skills.
  • Ability to multitask and work under pressure in a fast-paced environment.

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