Customer Service Assistant

2 days ago

Tampines, Singapore DB GOLF CENTER Full time $1,000 - $23,000 per year

DB Golf Center is looking for a Customer Service / Admin Assistant to join our Team

We are seeking a dedicated and customer-focused professional to ensure smooth scheduling, outstanding customer service, and efficient management of administrative tasks in an Indoor Golfing Facility.

Alternate shifts on weekdays and weekends, with 2 days off per week.

Key responsibilities include:

  • Provide administrative support to the team and director by handling special requests, projects, or urgent tasks as needed.

  • Coordinate and manage lesson bookings, ensuring accurate and efficient scheduling for coaches and customers.

  • Maintain accurate records of lesson schedules, customer interactions, and operational data.

  • Respond promptly to customer inquiries via phone, email, chat, or in person.

  • ⁠Resolving customer complaints and issues effectively and efficiently.

  • Foster positive relationships with customers to enhance satisfaction and promote loyalty.

  • Support the smooth running of the indoor golf center, including equipment management and resource allocation.

  • Ensure all areas of the facility are clean, organized, and fully operational

Qualifications:

  • Strong communication skills

  • Empathy, patience, problem-solving abilities

  • Customer-centric mindset

  • Familiarity with Microsoft Office

  • Ability to adapt and handle ad hoc tasks with flexibility and efficiency.

Added Value:

  • Marketing knowledge with marketing principles to assist with promotions and customer engagement.

  • Fluency in written and spoken Chinese is an asset for supporting Chinese-speaking customers

  • Familiarity and interest in Golf

Job Type: Full-time

Pay: $1, $2,300.00 per month

Benefits:

  • Employee discount
  • Flexible schedule

Work Location: In person

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