Senior Project Manager

About Certis:

Certis is a leading outsourced services partner that designs, builds and operates smart, integrated solutions across security, facilities management and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology, from AI to robotics, to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You will be part of a mission that goes beyond operations and shapes safer, smarter and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth and empower you to make a meaningful difference.

If you are ready to build the future, your journey starts here with us.

Life At Certis:

• Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect and empower, driven by trust and powered by people.
• Shape the Future: Take charge of your development with diverse opportunities across roles, borders and technologies. Work alongside leaders who invest in your potential and a culture that will take you further.
• Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we are committed to creating long-term value not just for our customers, but also for society and the environment.

Job Purpose:

The Senior Project Manager leads enterprise-wide transformation initiatives with a focus on establishing Global Business Services (GBS) and managing strategic Business Process Outsourcing (BPO) engagements. This role combines strong project leadership with operational expertise to deliver scalable solutions, enhance service delivery, and optimize global processes. Acting as a strategic partner, the Senior Project Manager works across functions and geographies to embed governance, drive change management, and ensure transformation outcomes align with business strategy.

What You'll Do:

• Lead Transformation Projects – Drive cross-functional initiatives, including the setup, scaling, and optimization of Global Business Services across geographies.
• Manage Business Process Transitions – Oversee end-to-end migration of processes, ensuring seamless change management and business continuity.
• Establish Governance & Operating Models – Develop and implement governance frameworks, performance metrics, and operating structures to enable global service delivery.
• Oversee BPO Engagements – Support vendor selection, negotiate contracts, and manage BPO partnerships to ensure SLA compliance, performance optimization, and value delivery.
• Strategic Stakeholder Collaboration – Partner with senior leaders across finance, HR, IT, and operations to align transformation initiatives with business objectives and priorities.
• Project Planning & Reporting – Create project plans, budgets, timelines, and risk assessments; track progress through metrics; and provide insights and recommendations to senior leadership.

What You'll Bring:

• Education & Credentials – Bachelor's degree in Business, Finance, Operations, or a related field (MBA and/or PMP certification preferred).
• Experience – 8+ years in project management, including at least 5 years leading large-scale transformation or GBS-related programs; proven success in establishing GBS entities across regions.
• BPO & Vendor Management – Strong track record in engaging third-party providers, from onboarding and governance to performance optimization.
• Change & Process Excellence – Expertise in change management, process redesign, and operational excellence. Familiarity with Lean, Six Sigma, or equivalent methodologies is a plus.
• Leadership & Influence – Exceptional stakeholder engagement, communication, and presentation skills, with the ability to influence at executive levels and translate strategy into action.
• Technical & Analytical Skills – Proficiency with project management and analytics tools (e.g., MS Project, Excel, PowerPoint, portfolio management platforms); strong problem-solving and critical thinking abilities.

Recognition & Reward:

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.