Assistant, Pharmacy Operations

About the team

Our General Health Services team is critical to the success of Doctor Anywhere. We are a hybrid team of operation and healthcare professionals who oversee Doctor Anywhere 's medical operations including Online & Offline GP services, mobile clinic, health screening and radiology services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.

About the role

We are seeking a Senior/Assistant, Pharmacy Operations to provide on-site administrative support. We need help to support our doctors and patients who are using DA's 24/7 tele-consultation service. This will predominantly be a hands-on, operational role.

Your role as an assistant will be to help us maintain our promise of delivery standards and quality to our patients by preparing the medications at the fulfillment center for delivery, as well as assisting in troubleshooting operational matters that may arise in the process.

The ideal candidate will have a strong sense of responsibility, is able to work well with others and deals well with ambiguity or change especially in a start-up environment. We are also looking for someone who is willing to learn and adapt to high-tempo operations, and takes the initiative to help the team

This role is based in Tai Seng, Singapore reports directly to the Manager, Virtual Care.

A summary of the key responsibilities are as follows:

• Organize and lead other assistants on a rotational basis in daily operations
• Processing prescriptions electronically
• Preparing and arranging the medications for delivery
• Working closely with our operations team and delivery partners to ensure that medications are delivered smoothly and on time
• Assist the manager or executives in managing and maintaining the inventory
• Maintaining facilities and equipment as assigned by the manager
• Participate in improvement projects to enhance and optimize the quality of the service
• To carry out any other duties and responsibilities as assigned.

About you

• Able to work on a shift basis, including overnight shifts (shift allowance will be provided for overnight shifts), weekends and public holidays
• Familiar with medication with prior experience working in a pharmacy/clinic/warehouse setting
• Computer literacy; comfortable with managing computer systems
• Attention to detail and meticulousness is a must
• Able to work well in a team and communicate well with others in a high-tempo environment
• You have unquestioned integrity and high standards in the work you do
• A strong sense of responsibility and accountability for your work
• Keen on learning more about healthcare operations and helping out in adjunct administrative duties
• Familiarity with Plato or other clinic management systems is a bonus
• A start-up attitude – highly collaborative, roll-up-your-sleeves attitude, pragmatic, and able to work independently when required
• Comfortable with ambiguity - we're a fast-growing business and there are always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto "Keep Going, Keep Growing", our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia's healthcare future

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - for more information.