Associate Director, DevOps

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

The incumbent will be a key driver of our engineering-driven culture and be responsible for designing and implementing strategic initiatives that leverage AI and Machine Learning to create self-healing, automated, and cloud-native operational systems. This is a hands-on leadership role for a technically proficient individual with the vision and negotiation skills to champion change, eliminate manual processes, and foster a culture of collaboration across our engineering, DevOps, and Site Reliability Engineering (SRE) teams.

WHAT YOU WILL DO:

• Strategy & Leadership: Design and implement a multi-year strategy to automate and optimize IT operations using AI/ML-driven solutions, predictive analytics, and self-healing systems. Drive the cultural change towards a proactive, autonomous operations model and continuous delivery mindset. Evangelize and implement modern SRE practices across engineering teams.

• Devops Implementation: Lead the organizational cultural transformation towards engineering-driven practices and DevOps excellence

• AIOps Implementation: Lead the development and deployment of AIOps platforms to proactively identify and resolve issues, reduce alert fatigue, and improve infrastructure and application observability and performance.

• Process Transformation: Spearhead initiatives to eliminate traditional operations bottlenecks, automate manual processes, and establish new standards for operational efficiency and system reliability.

• Team Collaboration: Foster a collaborative and integrated environment across product engineering, DevOps, and Site Reliability Engineering (SRE) teams to ensure shared ownership and accountability for the full application lifecycle.

• Platform Modernization: Guide the evolution of our CI/CD pipelines, container orchestration on Kubernetes, and cloud-native infrastructure to support autonomous and proactive operations.

• Cultural Change: Act as a change agent within the organization, articulating the vision for an engineering-driven culture and using excellent communication and negotiation skills to build consensus and drive adoption of new methodologies.

• Hands-on Contribution: Remain deeply hands-on with the technology stack, actively contributing to architectural design, code reviews, and key technical decisions to ensure a seamless bridge between innovation and execution.

WHAT YOU SHOULD HAVE:

• Degree from a recognized University in Information Technology, Computer Science, Computer Engineering.

• Certifications in AIOps, DevOps, AWS/Azure/GCP, ITIL, or related fields are a plus. GenAI certifications (e.g., NVIDIA, Google, Databricks) is highly desirable.

• A minimum of 10-15 years of deep DevOps & SRE Experience: Extensive, hands-on experience in DevOps and SRE principles, including CI/CD pipeline automation, infrastructure-as-code, and observability.

• AI/ML for Operations: Proven experience in designing or implementing AI/ML-driven solutions for IT operations, covering both infrastructure and application observability, such as log analysis, anomaly detection, and predictive maintenance.

• Modern Technology Stack: Strong practical experience with technologies:

  • Languages: Java, NodeJs, Python

  • Front-end: ReactJs

  • Containerization & Orchestration: Docker and Kubernetes

  • CI/CD: GitHub Actions, Bamboo, or similar tools

  • Infrastructure as Code & Observability Tools: Terraform, CloudFormation, ELK, Dynatrace, Prometheus, Grafana, Datadog etc.

  • Proficiency in scripting (Python, PowerShell)

• Cloud-Native Architecture: Expertise in designing and managing cloud-native systems, microservices architectures, and distributed systems.

• Experience with microservices architecture and API management.

• Knowledge of security best practices and DevSecOps implementations.

• Ensure automated systems are complied with security, governance, and regulatory standards.

• Proven track record of successfully implementing AIOps/NoOps strategies in large-scale enterprises, preferably in highly regulated industries such as financial insurance.

• Requires in-depth experience, knowledge and skills in own discipline.

• Uses best practices and knowledge of internal/external business issues to improve products or services.

• Ability to work in high-pressure environment, troubleshoot complex issues across on-prem and cloud quickly, and successfully handle multiple priorities.

• Have systematic problem-solving approach, effective communications skills and have sense of ownership and drive.

• Works independently with minimal guidance.

• Manage resource and ability to perform capacity planning.

• Applies best practices and knowledge of internal/external business issues to improve products or services in own discipline.

• Solves moderately complex problems; takes a new perspective on existing solutions.

• Interprets customer needs, assesses requirements and identifies solutions to non-standard requests.

• Explains information and persuades others in straightforward situations.

• Makes decisions for own work priorities and allocation of time to meet deadlines.

• Is accountable for technical contribution to project team or sub-team.

• Builds awareness of costs related to own work.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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