Customer Care Officer @ Geylang Bahru

2 weeks ago

Geylang Bahru, Singapore PERSOL Full time $35,000 - $45,000 per year

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

· Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

· Simultaneously handle multiple chats

· Provide appropriate solutions and alternatives timely to meet the KPIs.

· Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

· Payment arrangement (dunning block, instalment plan, payment deferment etc.)

· Other ad-hoc duties as assigned

Job Requirements

· At least 1 years of relevant work experience in customer service and handling chat enquiries

· Strong customer service skills

· Excellent communication, written and interpersonal skills

· Ability to multitask, organize and prioritize work

· Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number:

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd
• UEN No E
• EA License No. 01C4394
• Reg.
• R
• Bertram Lee Kian Hui

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