Operation Manager

3 days ago

Ang Mo Kio New Town, Singapore Geniebook Pte. Ltd. Full time $60,000 - $120,000 per year
Key Responsibilities: Outlet Management & Daily Operations
  • Oversee daily operations across multiple Geniebook CAMPUS outlets, ensuring high efficiency, exceptional service quality for students and parents, and strict compliance with established Standard Operating Procedures (SOPs).
  • Plan and manage effective staff rosters for multiple outlets, optimizing manpower allocation to meet operational needs while maintaining service standards.
  • Maintain strong team discipline, provide clear guidance, and uphold high performance standards among frontline campus staff.
  • Act as a firm yet fair leader, making tough decisions when necessary and confidently upholding company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.
  • Conduct regular campus audits to monitor KPIs, identify areas for improvement, and implement continuous improvement initiatives to enhance the overall campus experience.

Process Planning & Optimization

  • Develop and refine operational processes for our physical campuses, focusing on efficiency, student experience, and staff productivity.
  • Collaborate closely with HR, Marketing, Finance, and other relevant departments to ensure aligned operational goals and seamless cross-functional workflows.
  • Ensure strict adherence to all regulatory requirements, including but not limited to safety protocols, facility management standards, and manpower policies.
  • Contribute to the hiring, training, and ongoing development of frontline campus staff, ensuring they are well-equipped to deliver an outstanding Geniebook experience.
  • Prepare and analyze comprehensive operational reports using Excel and other MS Office tools, providing data-driven insights for decision-making and performance tracking.

System Setup & Digital Integration

  • Champion the effective use of digital systems within our physical campuses, including Student Management Systems, scheduling platforms, and other relevant digital tools.
  • Lead the setup and integration of new systems as required, ensuring smooth transitions and maximizing technological efficiency.
  • (Experience with Infotech or similar HRIS/campus management platforms is a significant plus).
  • Proactively identify opportunities to leverage technology to streamline operations and enhance the campus learning environment.

What We're Looking For (Requirements):

  • Minimum of 5-8 years of progressive experience in retail management, with at least 3 years in a multi-store operations management role.
  • Demonstrated success in achieving sales targets, improving operational efficiencies, and managing budgets.
  • Experience in the [mention specific industry, e.g., fashion, electronics, F&B, luxury goods] sector is a plus.

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