Education Sales Executive and Front Desk Support

4 days ago

Orchard, Singapore c3050d49-721c-4b26-95f6-d227120cf0df Full time $40,000 - $80,000 per year

We are seeking a proactive, service-oriented Education Sales & Front Desk Executive to support both our student enrolment operations and front-of-house functions. This role involves guiding prospective students, managing class administration, providing exceptional customer service, and ensuring smooth day-to-day operations. The ideal candidate is confident in sales, comfortable engaging with customers, and able to communicate effectively in both English and Mandarin.

Description

Education Sales

  • Provide clear, accurate educational advice and guidance to prospective students.
  • Handle student enquiries, registrations, and enrolments.
  • Actively source, follow up on, and close sales leads.
  • Issue invoices and receipts, and maintain course files in accordance with CPE regulatory guidelines.
  • Coordinate with lecturers and students on scheduling, logistics, and course arrangements.
  • Maintain clear communication with students and lecturers regarding class schedules, updates, and changes.
  • Plan and optimise class schedules to ensure efficient use of time slots and resources.
  • Perform other ad-hoc administrative tasks as assigned by the Manager.

Front Desk Support

  • Manage incoming calls courteously and assist with appointment scheduling.
  • Provide excellent customer service by addressing client enquiries, concerns, and requests promptly and professionally.
  • Maintain the reception area and counselling rooms in a tidy and presentable condition.
  • Usher and assist students/clients/trainers in the mornings to ensure smooth check-ins and class/session flow.
  • Assist with general front desk duties and other tasks assigned by the Manager.
Requirements
  • Proven experience in sales, ideally in a direct sales or customer-facing role.
  • Proficiency in reading and writing in both English and Mandarin

(Mandarin-speaking candidates are required to assist Mandarin-speaking clients and manage Mandarin-language documents.)
- Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with customers.
- Self-motivated, proactive, and able to work independently in a dynamic, fast-paced environment.
- Comfortable approaching potential customers, handling objections, and closing sales.
- A team player who can collaborate effectively to support overall company goals.

Compensation
  • Basic salary + commission
Working Hours
  • Mondays to Fridays: 9:00am – 6:30pm
  • Saturdays: Ad-hoc, depending on whether there are workshops scheduled. Staff may be required to return for a few hours to support class setup and administration. Time off will be provided.

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