Pop Up Cafe Supervisor
6 days ago
Pop-Up Store Supervisor (6-Month Contract)
Company: L'éclair Patisserie
Location: Orchard
Commitment: 6 months (Start date: 7 November 2025 )
Employment Type: Contract / Full-time
About UsL'éclair Patisserie & Café is Singapore's pioneer in modern French éclairs and handcrafted pastries. Since 2015, we've grown from a boutique pastry café into a beloved local brand known for creativity, elegance, and quality.
As part of our continued growth, we are opening a pop-up concept store with a beauty brand to bring our signature éclairs and café experience to new audiences. We are seeking a Pop-Up Store Supervisor who will take ownership of this outlet — ensuring smooth operations, strong sales, and excellent customer service on behalf of the management team.
Role OverviewThe Pop-Up Store Supervisor will lead and oversee all daily operations at the pop-up location.
You'll act as the main point of contact between the team on-site and L'éclair's management, ensuring that brand standards, product quality, and guest experience are consistently upheld.
This role is ideal for someone hands-on, organised, and dependable — who can work independently and treat the pop-up as their own.
Key ResponsibilitiesStore Operations
- Oversee daily store opening and closing procedures.
- Ensure proper product display, cleanliness, and café ambience at all times.
- Manage inventory, stock replenishment, and daily sales reporting.
- Handle basic cash management and POS operations.
- Liaise with HQ for product delivery, marketing updates, and promotions.
- Supervise and schedule part-time staff at the pop-up.
- Train and brief staff on service standards, product knowledge, and operations.
- Maintain team morale and ensure consistent customer experience.
- Lead by example during service hours — engaging customers and upholding brand standards.
- Provide friendly and knowledgeable service; share brand story and product recommendations.
- Handle customer feedback professionally and escalate issues when necessary.
- Foster repeat patronage through excellent service and rapport-building.
- Drive daily sales performance and meet revenue targets.
- Submit end-of-day reports (sales, stock balance, feedback).
- Track fast-moving SKUs and suggest product adjustments where needed.
- Minimum 1–2 years of experience in F&B retail, café, or pop-up/event operations.
- Strong leadership and communication skills.
- Responsible, reliable, and comfortable working independently.
- Customer-service oriented and confident in handling fast-paced environments.
- Basic proficiency in POS systems and Microsoft Excel / Google Sheets.
- Ability to commit for 6 months (Nov 2025 – May
- Willing to work weekends, public holidays, and retail hours.
- Contract duration: minimum 6 months Start date : 7 Nov 2025
- Competitive monthly salary commensurate with experience
- Performance-based incentives for meeting sales and service targets
- Staff discounts on L'éclair products
- Opportunity to work closely with management and gain leadership experience in brand operations
We're looking for someone who will treat this pop-up as their own — dependable, proactive, and proud to represent L'éclair Patisserie.
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