Assistant Director, Business Competitiveness Division
4 days ago
[What the role is]
The MAS Tax Schemes Portal is an online platform for the administration of tax schemes for the financial sector.Your role is to help support the planning and development of the MAS Tax Schemes Portal. The main responsibilities include:
- Project Planning and Coordination
- Stakeholder Engagement and Change Management
- Documentation and Compliance
- Training and User Support
- Business Analysis and Solution Delivery
[What you will be working on]
Project Planning and Coordination
Plan and schedule project timelines, tasks, and deliverables
Support the project team in tracking progress and meeting deadlines
Take meeting minutes and ensure timely circulation and follow-up on action items
Work with team members and other departments to ensure efficient product delivery
Stakeholder Engagement and Change Management
Engage stakeholders to ensure alignment and support for system changes
Drive change management strategies and coordinate communication and training efforts
Assist in analysing stakeholder needs and identifying improvement opportunities
Collaborate with stakeholders to ensure smooth implementation of new solutions
Documentation and Compliance
Maintain and organise project documentation, including plans and business requirements
Prepare status reports and presentations for management
Develop and maintain Standard Operating Procedures (SOPs) to support compliance and operational consistency
Maintain accurate records of user interactions, resolutions, and project documentation
Training and User Support
Develop and maintain training resources and FAQs for users
Respond to queries from users via email and calls
Business Analysis and Solution Delivery
Participate in business requirements elicitation and documentation
Support the design and implementation of process or system enhancements
Support user acceptance testing and validation activities
[What we are looking for]
Essential Requirements:
Experience in change management, particularly in implementing new systems and/or engaging with customers
Hands-on experience across the full project development life cycle
Proven track record in business analysis, application solutioning, and design
Strong analytical skills, including qualitative, quantitative, and root-cause analysis
Excellent communication and interpersonal skills, with attention to detail, patience, and problem-solving ability
Strong listening skills and empathy
Ability to work effectively in a fast-paced environment
Strong time management and multitasking capabilities
Proficiency in basic computer applications
Preferred Qualifications:
Familiarity with Agile methodology, Business Process Reengineering, CRM, ERP, Data Analytics, Digital and Mobile Technologies, or Knowledge Management
Knowledge of Singapore Government procurement and governance processes
Experience with design thinking and workshop facilitation
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. This is a 1-year contract. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
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