Lifestyle Store Supervisor

5 days ago

Singapore Bottles Full time $40,000 - $80,000 per year
Store Supervisor

Location: Central Singapore

Reports to: Store Manager

Leads: Sip Ambassadors

About Us

Unbottled is a lifestyle retail brand built around good vibes, great design, and better hydration.

We're home to lifestyle products that make everyday routines fun, functional, and beautiful.

Our stores are lively, community-driven spaces — we don't do hard-selling or corporate stiffness. We do teamwork, creativity, and great customer experiences.

About the Role

As a Store Supervisor , you're the heartbeat of the store floor.

You make sure the team runs smoothly, the vibe stays high, and customers have a genuinely positive experience every time they visit.

You lead by example — selling with enthusiasm, solving problems fast, and supporting your team like a pro.

What You'll Do
  • Lead and motivate Sip Ambassadors during daily operations.
  • Handle customer escalations, refunds, and exchanges with confidence and empathy.
  • Oversee stock take, replenishment, and store presentation to maintain perfect standards.
  • Execute store promotions and communicate updates clearly to the team.
  • Identify improvement areas in customer flow, merchandising, and operations.
  • Take initiative as IC (in-charge) when the manager is off-duty — ensure smooth opening and closing.
How Success Is Measured
  • Team performance : Sales growth and teamwork metrics
  • Customer experience : Mystery shopper and feedback scores
  • Operational accuracy : Stock accuracy, store readiness, zero out-of-stocks

  • Leadership : Peer feedback, staff engagement, initiative
    ‍

  • Who You Are

  • 1–3 years of retail or lifestyle brand experience (lead or senior role preferred).

  • Confident communicator who can coach others and manage customer escalations.
  • Strong sense of responsibility and ownership — you take pride in doing things right.
  • Detail-oriented, proactive, and positive under pressure.
  • Enjoys working with people, not just managing them.
  • Able to work weekends and retail shifts.
Why You'll Love Us
  • Positive, growth-focused team culture
  • Real career progression (pathway to Manager)
  • Staff discounts & recognition awards
  • Creative, dynamic retail environment — every day feels different

If you bring energy, teamwork, and a love for great customer experiences — you'll fit right in.

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