IT Executive

Responsibilities

· Install, configure, and maintain computers, printers, networks, mobile devices, and related systems to ensure stable operations of office equipment and software.

· Provide daily technical support and helpdesk services, including diagnosing and resolving common issues related to accounts, networks, and system applications.

· Ensure IT security by safeguarding against data breaches, network vulnerabilities, and cyber threats.

· Develop and maintain IT policies, perform IT asset inventory and management, and improve overall IT governance standards.

· Set up user workstations and mobile devices, including installation, configuration, and support.

· Diagnose and troubleshoot hardware and software issues, including account setup and network configuration, and ensure timely resolution.

· Follow up with users to confirm systems are functioning properly after troubleshooting.

· Support internal process improvements and digital transformation projects (e.g., ISO27001) to enhance information security and operational efficiency.

· Provide IT support for projects that require technical expertise.

· Escalate unresolved issues to higher-level support in a timely manner.

· Serve as the first point of contact for IT-related inquiries.

· Perform any other ad-hoc duties assigned by the Line Manager.

Requirements

· At least 1 year of relevant experience

· Minimum Diploma in IT or other relevant fields

· Ability to diagnose and troubleshoot basic technical issues

· Good knowledge of computer systems, mobile devices, and other tech products

Competencies

· Attention to Detail — The job requires being careful about detail and thorough in completing work tasks

· Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people

· Cooperation — The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

· Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team