Customer Service Executive

2 weeks ago

Pasir Panjang, Singapore Ascension Advisory Pte. Ltd. Full time

Job Description

  • Position: Customer Service Executive
  • Well Established Oleochemicals Supplier MNC
  • Working Hours: Monday - Friday (9am - 6pm)
  • Salary (commensurate with experience): Up to $4,600 + AWS + Variable Bonus
  • Working Location: Pasir Panjang
  • Outpatient Medical Benefits and Dental Benefits Provided
  • Duration: Permanent
  • Industry: Oleochemicals

Main Responsibilities:

  • Work closely with a cross-functional team on executing the sales.
  • Communicate proactively with customers on execution details such as shipment period, payment, etc.
  • Prioritise daily tasks and follow up on problem resolution that ensure customer satisfaction.
  • Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
  • Investigate and resolve regular/ad-hoc requests or complaints.
  • Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
  • Participate in the process improvement program as directed by the Team Leader or the Supply Chain team.
  • Understand and implement GMP + B3 and RSPO in daily tasks.

Job Requirements:

  • Diploma in any field, preferably in logistics/supply chain management.
  • Have a minimum of 2-3 years of relevant experience.
  • Must be proficient in SAP modules.

Email to: more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Eugenie Cheah

Consulting Manager

Reg no.: R

EA No: 25C2861

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