Service Waiter/Waitress

6 days ago

Singapore Home of Perfumes Full time $24,000 - $72,000 per year

Job Description:

The Service Waiter/Waitress plays a key role in delivering a premium guest experience within the nightclub. This role is responsible for providing attentive, professional table service, maintaining high standards of hygiene and presentation, and ensuring smooth coordination with the operations team. The position requires strong interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced nightlife environment.

Note: This is a night role, with working hours aligned to club operations, typically ending at 3:00 AM.

Compensation: In addition to base pay, tips form a significant part of the overall package, rewarding excellent service and guest satisfaction.

Key Responsibilities

Guest Service

  • Provide attentive and professional table service, including taking orders, serving drinks, and attending to guest requests.
  • Ensure guests feel welcomed, comfortable, and well looked after throughout their visit.
  • Anticipate guest needs and respond promptly to requests.
  • Uphold the club's service etiquette, grooming, and presentation standards.

Operational Support

  • Prepare tables and service areas before opening, ensuring readiness and cleanliness.
  • Assist in stocking and replenishing service items (glassware, menus, condiments, napkins).
  • Coordinate with bar, kitchen, and floor supervisors to ensure smooth and timely service.
  • Report any service issues, guest complaints, or incidents to the floor supervisor/manager.

Hygiene & Safety

  • Maintain strict hygiene standards in all service areas, including tables, trays, and equipment.
  • Follow proper procedures for handling food and beverages.
  • Ensure personal grooming and hygiene meet the club's standards at all times.
  • Support end-of-shift cleaning routines to ensure the venue is guest-ready for the next day.

Teamwork & Compliance

  • Work closely with fellow waitstaff, supervisors, and security to ensure a safe and enjoyable environment for guests.
  • Adhere to responsible service of alcohol policies and all relevant health, safety, and licensing regulations.
  • Participate in regular training sessions to improve service skills and knowledge of SOPs.

Qualifications & Skills

  • Previous experience in hospitality, nightlife, or F&B service preferred but not mandatory (training provided).
  • Strong interpersonal and communication skills with a guest-first mindset.
  • Ability to remain professional, calm, and efficient in a fast-paced, high-pressure environment.
  • Attention to detail in service delivery, hygiene, and personal presentation.
  • Flexibility to work night shifts ending at 3:00 AM, including weekends and public holidays.
  • Motivated by performance-based earnings, with tips forming a large part of the compensation package.

Reporting Line

  • Reports directly to: Floor Supervisor / Service & Operations Manager

Performance Metrics

  • Guest satisfaction and feedback.
  • Adherence to service SOPs and hygiene standards.
  • Efficiency and accuracy in order-taking and service delivery.
  • Teamwork and cooperation with colleagues and supervisors.
  • Compliance with safety and alcohol service regulations.
  • Earning potential through tips, reflecting service quality and guest rapport.

Job Types: Full-time, Permanent

Pay: $2, $2,500.00 per month

Work Location: In person

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