Clinic Management Software Support Manager

1 day ago

Jurong East, Singapore Assurance Technology Pte Ltd Full time

Job Description:

We are seeking a proactive and experienced Clinic Management Software Support Manager to lead our support team and ensure the smooth operation of our clinic management software across client sites. This role requires both managerial and technical skills to coordinate the support team, oversee incident resolution, maintain high customer satisfaction, and act as an escalation point for complex technical issues.

Key Responsibilities:

Team Management:

· Supervise and lead the support team to provide timely and effective support to end users (clinics, healthcare professionals, and internal staff).

· Monitor team performance through KPIs and SLAs, providing coaching and training as needed.

· Organise regular team meetings, briefing, and performance reviews.

· Schedule Saturday duty and manage workload distribution across the support team.

Support Operations:

· Ensure all support tickets, email and WhatsApp are resolved efficiently and documented properly in the helpdesk system.

· Act as a point of escalation for complex or critical issues that require deeper troubleshooting or coordination with developers.

· Analyse recurring issues and work with product and development teams to identify and implement long-term solutions.

· Maintain an up-to-date knowledge base for internal and clients use.

Software Oversight:

· Oversee the operational stability of the clinic management software.

· Coordinate with IT and Development teams to ensure software updates, patches, and bug fixes are roll out smoothly.

· Monitor system performance, uptime, and key functionality used by clients.

· Ensure compliance with data protection regulations and internal IT policies.

Client Interaction:

· Maintain strong relationships with clinic managers and end-users.

· Conduct regular feedback sessions ad surveys to measure client satisfaction and identify improvement areas.

· Assist with onboarding new clients and training them on the software when needed.

Requirement:

Qualification:

· Bachelor's degree or Diploma in IT, Computer Science, Health Information, or related field.

· years of manager role experience in software support, preferable in healthcare or clinic management software.

Skills & Competencies:

· Strong understanding of clinic workflows and healthcare software.

· Excellent leadership, communication, and problem-solving skills.

· Experience with helpdesk / ticketing tools.

· Ability to diagnose and resolve technical software issues efficiently.

· Customer-focused mindset with strong interpersonal skills.

· Familiarity with databases, APIs, and basic troubleshooting of web-based applications.

Preferred:

· Experience working with CMS systems.

· Basic SQL knowledge.

· Experience with IT service management frameworks.

  • Clinic Manager @ Aesthetic Clinic

    1 week ago

    East Singapore Edwin Lim Medical Aesthetic Clinic Full time

    We are a Premier Medical Aesthetic Clinic conveniently located in the East at Changi City Point Shopping Mall. Job Description. The clinic manager is expected to: - Provide quality service to patients including but not limited to answering queries and following-up over phone calls and whatsapp. - Assist with administrative matters such as staff rostering...

  • Part Time Clinic Assistant

    2 days ago

    Jurong East, Singapore Mary Medical Clinic and Surgery Full time

    Looking for friendly clinic assistants willing to work in a western clinic setting on a part time shift basis. Experience is preferred and salary is dependent on experience. Clinic software used is Clinic Assist. Benefits: Flexible work schedule, Doctor consultation fee is waived, Medications are given at discounted price, Welfare benefits e.g. free meals...

  • Clinical Support Specialist

    2 weeks ago

    Jurong East, Singapore The Supreme HR Advisory Pte Ltd Full time $60,000 - $90,000 per year

    Company Benefits & IncentivesCareer Progression OpportunitiesAttractive Salary PackageWorking Location: Boon Lay | IslandwideWorking Days: Mon to FriInterested applicants can also send your resume to ) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.WA ME @ for other Clinical Sale /...

  • Clinic Assistant

    1 week ago

    Jurong West, Singapore Icon Medical Clinic Full time

    Clinic assistant job required. Clinic location : Walking distance from Lakeside MRT station Working hours : 5 Weekday mornings, 3 weekday nights and 1 Sunday morning. Off on all public holidays Able to communicate with Mandarin and English speaking patients. **Responsibilities**: - To assist the Clinic Manager and ensure operational efficiency of the...

  • Clinic Assistant

    6 days ago

    Jurong West, Singapore Icon Medical Clinic Full time

    parttime Clinic assistant job required. Clinic location : Walking distance from Lakeside MRT station Working hours : weekend saturday 815am to 1230pm, weekdays night 6-9 pm at hoc Able to communicate with Mandarin and English speaking patients. **Responsibilities**: - To assist the Clinic Manager and ensure operational efficiency of the clinic. -...

  • Clinic Assistant

    1 day ago

    East Region, Singapore Gryphon Medical clinic Full time $28,000 - $35,000 per year

    Manage the reception area, handling enquiries and phone calls professionally.Attend to patients and perform front-desk duties including registration, scheduling appointments, verifying insurance, and managing billing (cash, credit card, submit insurance claims/CHAS).Process insurance claims, handle Medisave transactions, and conduct regular stock-taking of...

  • Clinic Assistant

    1 week ago

    Jurong West, Singapore Icon Medical Clinic Full time

    Clinic assistant job required. Clinic location : Walking distance from Lakeside MRT station Working hours : 5 Weekday mornings 830am to 3 pm, 3 weekday nights 6 to 9 pm and 1 weekend morning 830 am to 1 pm. Off on all public holidays Able to communicate with Mandarin and English speaking patients. **Responsibilities**: - To assist the Clinic Manager and...

  • Clinic Assistant

    6 days ago

    Jurong West, Singapore Icon Medical Clinic Full time

    Clinic assistant job required. Clinic location : Walking distance from Lakeside MRT station Working hours : 5 Weekday mornings 830am to 3 pm, 3 weekday nights 6 to 9 pm and 1 weekend morning 830 am to 1 pm. Off on all public holidays Able to communicate with Mandarin and English speaking patients. **Responsibilities**: - To assist the Clinic Manager and...

  • Clinic Assistant

    6 days ago

    Jurong West, Singapore Icon Medical Clinic Full time

    Clinic assistant job required. Clinic location : Walking distance from Lakeside MRT station Working hours : 5 Weekday mornings 830am to 3 pm, 3 weekday nights 6 to 9 pm and 1 weekend morning 830 am to 1 pm. Off on all public holidays Able to communicate with Mandarin and English speaking patients. **Responsibilities**: - To assist the Clinic Manager and...

  • Clinic Assistant

    6 days ago

    Jurong West, Singapore Icon Medical Clinic Full time

    Clinic assistant job required. Clinic location : Walking distance from Lakeside MRT station Working hours : 5 Weekday mornings 830am to 3 pm, 3 weekday nights 6 to 9 pm and 1 weekend morning 830 am to 1 pm. Off on all public holidays Able to communicate with Mandarin and English speaking patients. **Responsibilities**: - To assist the Clinic Manager and...