Application Support Engineer

7 hours ago

Singapore Bitcoin Devs Company Full time $80,000 - $120,000 per year
The Application Support Engineer plays a crucial role in maintaining and supporting various business applications to ensure smooth operations and customer satisfaction. This role is based in Singapore and offers a hybrid work environment, providing opportunities for both remote and onsite support.
Key Responsibilities:
  • Provide technical support services to institutional and retail customer base as well as partnered vendors, with a focus on APIs, network connectivity, and application support
  • Investigate and precisely communicate application issue referencing appropriate logs to development teams
  • Gather requirements from clients and write up specifications for features
  • Maintain and deploy API documentation, accounting for relevant engineering changes for all APIs
  • Assist Retail support teams with operational tools to help the overall Support service.
  • Clearly articulate issues to customers in a way that instills confidence and reliability
  • Assist in the on-boarding and certification process of FIX and Web API customers
  • Provide second level support to sales and business development teams
  • Create and customize operational and monitoring tools to facilitate customer support operations

Required Qualifications:
  • BA/BS degree in technical or engineering concentration
  • 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
  • Deep understanding of FIX protocol and underlying network connectivity approaches
  • Working knowledge of SQL databases and writing well-formed queries
  • Excellent communication skills, both written and verbal
  • Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance
  • Working knowledge of Python or other scripting languages

Preferred Qualifications:
  • Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts)
  • Highly skilled in identifying and solving FIX application issues
  • Extensive project management experience, a PMP certification or equivalent
  • Experience with Splunk, Looker, ZenDesk, Grafana

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