Product Operations Specialist

About Flagright:
Flagright is a rapidly growing AML compliance software startup with a mission to arm financial institutions with best-in-class technology to combat financial crime, meet Anti-Money Laundering (AML) compliance regulations, deliver exceptional customer experiences, and achieve peak efficiency. As we continue our ambitious growth trajectory, we are looking for an experienced Product Operations Specialist to join our team.

Role overview:
As a Product Operations Specialist, you will play a crucial role in supporting the development and success of our platform. You will collaborate closely with our customers, cross-functional teams, analyzing data and gathering insights to drive continuous improvements in functionality, user experience, and operational efficiency. Your attention to detail and involvement in testing and quality assurance processes will ensure a reliable and high-performing product. Flagright offers exciting career growth opportunities for motivated individuals looking to take the next step in their careers. If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you.

Responsibilities

• Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience.

• Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements.

• Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience.

• Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements.

• Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use.

• Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features.

• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness.

• Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates.

• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement.

• Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction.

• Product Operations Specialist at Flagright do not have commercial responsibilities or quotas.

Your profile

• High IQ and EQ.

• Have love for tech and capitalism.

• Strong taste for aesthetics and attention to detail.

• High agency and low ego.

• Based in Singapore or willing to relocate to Singapore. Relocation is supported.

• This is an in-office position.

• 2-5 years of experience as a Product Operations Analyst or a similar role in operations or risk.

• Excellent written and verbal communication skills in English are essential for effective customer interactions.

• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations.

• Familiarity with product lifecycle management principles and methodologies.

• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support.

• Knowledge of product management frameworks and methodologies is desirable.

• Familiarity with project management tools and software for planning, tracking, and collaborating on projects.

• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.

• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.

• Travel flexibility for customer meetings or team gatherings, as needed.

Preferred Qualifications

• Understanding of anti-fraud, anti-money laundering, or compliance domains.

• Previous experience in a product-focused role within the fintech industry.

• Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements.

• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.

• Familiarity with risk management principles and methodologies, specifically related to product operations.

• Understanding of sanctions screening processes and familiarity with industry-standard sanction lists.

• Knowledge of data privacy regulations and practices related to handling sensitive financial information.

• Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes.

• Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations.

• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence.

What We Offer

• Get equity from day 1 at a Y Combinator startup.

• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing.

• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir.

• Fast growth position with a lot of responsibilities, hard work, and no work-life balance.

• Great career development opportunities in a fast-growing early-stage startup.

• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.

• Experience an international work culture in a flat organizational structure.