Assistant Manager, Logistics Operations

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world's readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Key Responsibilities:

Operational & Account Management

• Oversee day-to-day operational activities for key customer accounts, ensuring fulfilment accuracy, timely service delivery, and prompt response to escalations
• Supervise and support the receipt, storage, and issuance of materials and finished goods to ensure proper documentation and compliance with SOPs
• Ensure accuracy of inventory records by reviewing stock levels, investigating discrepancies, and implementing corrective actions
• Lead, coach, and coordinate the warehouse or operations team to achieve daily operational targets and service levels

Leadership & Team Management

• Plan manpower allocation, monitor team performance, and ensure adherence to company policies and safety guidelines
• Provide guidance to executives and operational staff, including training, performance feedback, and competency development

Logistics & Documentation

• Oversee the processing of transportation claims, shipment coordination, and logistics documentation to ensure compliance and accuracy
• Review and approve invoices, reports, and billing documents before submission to customers

Process Improvement

• Support continuous improvement initiatives, including workflow optimisation, cost control, and productivity enhancement
• Assist in implementing corrective and preventive actions related to operational issues or customer complaints

Compliance & Audit

• Ensure compliance with Quality Management System, FSC CoC, Environmental, Health & Safety guidelines, and other relevant standards
• Lead or participate in stock take audits, cycle counts, and ad hoc inventory checks

Cross-Functional Coordination

• Liaise with internal departments such as Customer Service, Finance, Purchasing, and Production to ensure smooth end-to-end operations
• Manage customer communication for operational matters, service performance, and improvement initiatives

Qualifications & Requirements:

• Diploma or Degree in Supply Chain Management, Logistics, Business, or related field with 3–5 years of experience in Warehousing, Logistics, or Supply Chain Operations
• Familiarity with KPI management, process improvement methodologies (Lean/Kaizen), and continuous improvement concepts
• Experience in supervising teams and managing day-to-day operational workflows
• Exposure to customer-facing roles, coordination with internal stakeholders, and handling escalations

Markono is committed to fostering and cultivating a diverse and inclusive workplace.  We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today's corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions.  Join us and thrive